“Really convenient and affordable parking to Birmingham Airport.Shuttle bus took only 3 minutes. However, remember which Zone you park at. It will make it easier for you to find your car on your return.”
“Easy booking process. Arrived and they promptly directed us to a parking spot. Transfer bus only took around 5-10 minutes. Drivers were helpful and friendly and dropped us outside the terminal. The return journey was easy too- waited around 3 minutes for a bus to take us back to the car. Really efficient and easy. We would definitely book again.”
“The parking is poorly located. I was not able to make the parking due to emergency, the company would not refund me. It is extremely poorly sign posted. It feels like they deliberately made it difficult for anyone to park there. Never again ! You rather pay the little extra and use the normal airport parking that’s clearly sign posted. Don’t waste your time with this outfit.”
Dear Mr Patel,
Thank you for taking the time to leave your review.
I’m really sorry to hear that you found the location difficult to find and felt it was poorly signposted. We understand how stressful that can be, especially when you’re travelling, and we’re sorry this was your experience.
In regard to the refund, I can see that you contacted us after the amendment/cancellation cut-off time. As outlined in our terms and conditions, once this deadline has passed we’re unfortunately unable to issue a refund for the booking. I do appreciate that this is disappointing, particularly given the circumstances you mentioned.
Thank you again for your comments. We do take feedback about signage and directions seriously, as we’re always looking at ways to improve the customer experience.
Kind regards,
The APH Team
“I found the booking process easy and your staff made me feel welcome upon arrival. The transport service to and from the airport met my expectations.”
