“Easy to find, good location to airport, bus waiting on arrival followed by a 3minute transfer to terminal… simple..
Same on return journey
With use again instead of meet & greet-thank you”
“Told staff when we arrived we needed a disabled space, he put us between two cars! Clueless to be honest when we got back, I showed the driver my ticket and then got angry when we missed the stop! Our car was damaged when we picked it up due to how close he parked us! Sorry but you need to improve service before I use you again! Poor show to be honest.”
Dear Mr Gardiner,
Thank you for taking the time to share your feedback.
We're very sorry to hear that your experience did not meet your expectations.
We sincerely apologise for the issues you encountered, particularly regarding the disabled parking request, the transfer back to the car park, and the condition of your vehicle upon collection. We appreciate how disappointing this must have been, especially after making your requirements known on arrival.
Your comments regarding the conduct of our staff and the level of customer service are concerning, and this is certainly not the standard we aim to provide.
If your vehicle has sustained damage, we would appreciate the opportunity to investigate this further. Please could you email us at reviews@aph.com with your booking reference, vehicle registration and any photographs of the damage, and a member of our team will be happy to look into this for you.
Thank you again for bringing these matters to our attention. Your feedback is invaluable and will be shared with the relevant management team as part of our ongoing efforts to improve our service.
Kind regards,
The APH Team
“Great car park, very close to the airport.
Good size spaces to park the car.
The staff & drivers are really friendly & helpful.
Would definitely park here again & would recommend it to others.”
“Very easy to find car was safe easy when returning from holiday . Bus transfer quick and easy both ways. Only deduced one star as parked in area 2 right at the bottom and it was hard work lugging the suitcases up and down the stone track as car park 2 wasnt tarmaced.”
