“All good from arrival to bus to airport and bus back. However, more organisation is needed than to drop you in a zone with 500 cars in it and letting you search for your car. Row numbers would be great”
“Had a trip to Dubai booked for a week last Sunday, tried to cancel the car parking but no one available at the weekend and by the time I managed to logon it had gone beyond the 24 hours so just received a message stating claim on your travel insurance which you can’t as it’s a war and travel insurance doesn’t cover you for that. They did call and let it ring once then cut off. Not a service I expected from an organisation as big as this but I suppose they can treat customers how they like because they are so big”
Dear Mrs Smith,
Thanks for your feedback. I’m very sorry to hear about your experience and the circumstances surrounding your trip.
I have looked into this further and can see that you contacted us on 28/02/26, which was the day before your booking was due to start. As this car park is sold through us as a third-party provider, we are required to adhere to the terms and conditions of the booking, which state that cancellations must be made outside of the specified time frame.
I completely understand that this was a unique and difficult situation due to the acts of war, and I appreciate how frustrating this must have been. Unfortunately, in this instance we do have to follow the terms and conditions set for the booking.
I’m very sorry that you are disappointed and we do appreciate you taking the time to share your feedback.
Kind regards,
The APH Team
