“Excellent drivers both to and from airport. I'm wheelchair bound and all assistance was rendered to both my wife with our luggage and to myself with the chair - the return driver even identified our car with the remote fob and offered to load our cases on it. Excellent service which was suitably rewarded. We'll certainly be using APH express when we fly from Birmingham.”
“On arrival we were escorted to about 3 parking spaces all of which were too small to fit in. This was mainly due to cars parked incorrectly taking up additional space. We were then directed onto some rubble and not allocated a hard surface parking area which others seem to have enjoyed.
As we had to get to the terminal we parked and departed. It had rained whilst we were away and on our teturn the rubble parking area had large puddles adjacent to our car doors. So wet shoes trying to get into the car. Those parked in surfaced slots had no such issues.
So overall not a good experience and not up to the APH usual standard.
Arrival and departure were simple and quick.”
“APH iin Birmingham fell short of our expectations. We struggled to find the location, Zone 2 where we were told to park is not tarmaced and was very muddy and slippery after the rain, especially when walking with suitcases . Other zones are ok but if you are directed to Zone 2, drop passengers and luggage off at the bus stop before parking the car . The barriers are manned rather than automated and you must keep a tiny paper ticket until you leave. Perhaps the price of £50+ for a two day parking (and that’s inc a discount!) included an experience of going back in time?”
“It's there, right next to the airport; the previous APH BHX facility we knew well and liked was at Hams Hall, miles away through busy traffic. Great improvement.
The staff are nice and friendly, like they always were before. We 80-plus year-olds appreciate that. Full marks in particular to the night-time return driver, who advised us on how to return to our car and helped unload our cases. That was really special.
The bus service to Bus Stop A at the airport works well - but alas, getting to and from it doesn't.
Directed to park on arrival in a nearly full Zone 2, we discovered in daylight the surface totally impassible for our two 4-wheeled suitcases, designed for smooth floors, and for our two pull-along cabin bags on two wheels each, likewise. We have to wheel them - most 80-year olds can't sensibly carry two 16kg cases hundreds of yards. Yet there was grit and gravel and bumpiness, and no clear walkway to the bus stop. I had to drive out, back to the bus stop, only then to unload, leave my wife supervising those 4 bags, while I drove off searching for an empty slot and then parking and walking what felt like a long way back to that bus stop.
Coming back at night in the dark was worse. It had rained, there were now puddles and mud in those bumps, and my shoes were muddy climbing into my car to go to the bus stop to collect my cases and wife. Luckily I always carry old newspapers to save my carpets..
Please try to improve your interface between our cars and the bus service - you need to provide a flat surfaced car park, not a slightly-gravelled field. This is especially important for older folk having and needing wheeled luggage.
If you're not able to improve the surface, nor provide a drop-off reception as at Hams Hall, we probably won't want to use this car park again.”
