“I always use APH, convienient, quick and a short ride to/from the airport.
Very happy this time too, bus was 5mins wait going to the airport and luckily was at the bus stop waiting on our return. Highly recommend.”
“Not worth the slight saving over official car park 5 at Birmingham. Manual check in at entry hut, no anpr. You have to wait for a convoy vehicle to lead you to the car park zone to park. This zone was bumpy gravel zone 3. Terrible for wheeling suitcases. Bus was at station so got on. It then did 4 laps of car park before stopping again for 10 minutes. Took 35 mins to leave car park for the 3 minute drive to terminal. Many frustrated passengers. Return ok, but to poorly lit car park with poor exit signage.”
Dear Mr. Angove,
Thank you for your detailed feedback.
We are sorry to hear that your experience did not meet expectations, particularly in relation to the check-in process, parking surface, transfer delays, and overall efficiency of the service. We understand how frustrating this must have been, especially when travelling with luggage and on a tight schedule.
Your comments regarding the transfer times, waiting process, and site conditions have been noted, and we will be sharing this feedback with the service provider to help improve the experience for future customers.
We are pleased to hear that your return journey was smoother, although we also note your concerns regarding lighting and signage, which will also be raised.
Thank you again for taking the time to share your experience.
Kind regards,
The APH team
