“I have put that I would not reccomend due to the state of the carpark that we were parked on Zone 2. I paid extra so that we were on a carpark with a 3 minute transfer to the airport departures.
I did however expect to be parked on a dirt track that was full of pot holes. This made it difficult to pull the cases that were on wheels as they kept getting stuck. We ended up haveing to carry the cases until we got onto the road for the bus stop. There was also inadequate lighting which meant you could not actaully see the bumps and pot holes. Its an accident waiting to happen.
On our return the car park was a mud bath due to torrential rain and was even worse to manouvre the cases and left our feet and footwell of the car absolutely filthy. We paid more for the convenience of parking at the airport but got basically a place that was unfit for purpose. I cannot fault the staff at the end of the day it is not their fault.
I have not been able to fault the carpark whish is about 15 minutes away which we have used on numerous occasions in the past. But this particular car park is nothing more than a glorified field.”
Dear Mr. Mullany,
Thank you for sharing your feedback.
We’re very sorry to hear about your experience in Zone 2 and completely understand how frustrating this must have been. We have taken your comments onboard and will pass them on to the car park for review to help improve their facilities.
Kind regards,
The APH team
“Used many imes. 5 mins transfer on a modern bus to the airport. No need to contact when returned as you just wait for the bus to come. Easy, polite staff. Will use again.”
“Early morning flight, so 4.30 am book in at carpark, approximately 7 cars in front of us checking in with the staff member in the booth, which seemed to take forever cars behind us were actually having to queue on and around the roundabout. Once checked in had pull up and wait for approximately 3 cars to join the queue before having to follow member of staff to go show us where to park, once on bus sat for approximately half hour waiting for bus to fill up before journey to airport, so really didnt leave much time actually to get a drink or anything before having to board plane, as airport was particularly very busy at that time.”
“Always been a great service except when our flight too Dubai was callcelled due too the war in the middle east.I wanted to amend the booking too another date with APH but this was refused.”
Dear Mr Jones,
Thank you for your feedback and for your previous support of our services. We’re really sorry to hear that your flight to Dubai was cancelled due to the situation in the Middle East, and we understand how frustrating and disappointing that must have been.
As the booking was made under specific terms and conditions, unfortunately we are unable to amend or change the booking once it falls outside of these terms. While we appreciate this was due to circumstances beyond your control, we do have to adhere to the conditions set at the time of booking.
We are sorry that this has left you feeling disappointed and we do appreciate you taking the time to share your experience with us.
Kind regards,
The APH Team
“Really pleased with first time experience using APH Express.
The whole process was really smooth from the booking to the actual parking. Found site easily following instructions provided. Spaces were ample even for larger car. Staff were friendly and helpful. Transfer to and from airport took a couple of minutes and the driver did multiple drops in car park to ensure close to areas where people had left their cars. Would definitely use them again.”
“Well best bus driver I’ve ever met. He advised to use key to find car as it was dark . WELL… I thought I’d left key in Tenerife on the kitchen unit so was in meltdown as I live in Skegness Lincolnshire. He said stand still open your suitcase on the bus , and see if the key is in the suitcase before we go as the bus lights will be light for you to see . I was beside myself , then after emptying the suitcase I found the car key in the first aid case . He was so helpful I just could not believe it . For many years I’ve used APH and will never use another company . I go abroad twice a year and they are helpful , considerate, parking safe and that’s all I need to know as a single woman .
Connections from and to airport are so much better than waiting for family or taxis to pick you up or drop off as they are so regular”
