“Not worth the slight saving over official car park 5 at Birmingham. Manual check in at entry hut, no anpr. You have to wait for a convoy vehicle to lead you to the car park zone to park. This zone was bumpy gravel zone 3. Terrible for wheeling suitcases. Bus was at station so got on. It then did 4 laps of car park before stopping again for 10 minutes. Took 35 mins to leave car park for the 3 minute drive to terminal. Many frustrated passengers. Return ok, but to poorly lit car park with poor exit signage.”
Dear Mr. Angove,
Thank you for your detailed feedback.
We are sorry to hear that your experience did not meet expectations, particularly in relation to the check-in process, parking surface, transfer delays, and overall efficiency of the service. We understand how frustrating this must have been, especially when travelling with luggage and on a tight schedule.
Your comments regarding the transfer times, waiting process, and site conditions have been noted, and we will be sharing this feedback with the service provider to help improve the experience for future customers.
We are pleased to hear that your return journey was smoother, although we also note your concerns regarding lighting and signage, which will also be raised.
Thank you again for taking the time to share your experience.
Kind regards,
The APH team
“Very easy to find and escorted to parking area. Bus straight to the terminal. Would recommend this service to anyone driving and parking at the airport”
“The car park is run by Airparks in conjunction with APH. it was easy to find. You are greeted by a guy in a kiosk at the entrance and told to wait for an escort car. You follow this car that takes you to a certain zone in the car park and indicates a parking space. This saves you hunting for a space. You make your way to the nearest bus stop and the bus takes about five minutes to reach the terminal.
On return you wait at bus stop A outside arrivals and the bus then takes you back to the car park and you get off your zone.
The guy in the kiosk and the two bus drivers were extremely pleasant and helpful. I would recommend this car park.”
“Excellent location to airport but unfortunately the un surfaced car park is enough to put anyone off, could really do with being tarmaced as really muddy underfoot”
“On entering the car park we had a long wait to get to the entrance as checking in cars was very slow. Once we were parked a bus arrived after 5 mins to take us to the airport but this also took a long time. We got on the bus with quite a few other people, the bus moved to the next stop where we waited for a good 10 mins, i have no idea why, other passengers went to the bus driver to ask when we were going to move. On returning back to Birmingham we saw the queue for the bus & joined it, we could not get on the first bus as it was full so waited for the next one. A bus did arrive 15 mins later but only white tickets, another 15 mins later a bus turned up, we had waited 35 mins in the cold & wet evening. The bus driver said he was the only driver on, not good service at all”
Dear Mrs Dimiceli,
Thank you for your feedback.
We are very sorry for the delays and inconvenience you experienced during your visit. Please be assured that we have passed your comments on to the car park team for their attention.
We apologise for any frustration caused and appreciate you bringing this to our attention.
Kind regards,
The APH team
