“Excellent service. I don,t like drop and go, i prefer self park. when I arrived i asked your operative if it would be ok if i self parked which i had previously discusssed with your Loise at birmingham aph and he courtesly obliged. Good Service, thank you.”
“On return it took an age for the bus to come ... longer than 25 minutes as stated in your details, the driver wasn't particularly pleasant or very helpful. When we collected our keys, the reference number for where our car was parked was completely wrong, both the letter & the number,taking us an age to locate our car and meaning a longer delay in us getting home. Very disappointed in the service on the return journey, plus there was damage to our car which wasn't there when we dropped it off. Shan't be using you again”
Dear Mrs. Robathan
We’re really sorry to hear about your experience on your return journey — it’s clearly not the level of service we aim to provide.
The extended wait time for the bus, the driver interaction, and especially the incorrect parking reference are all very concerning. We understand how frustrating and stressful this must have been after your trip, and we sincerely apologise for the delays this caused in getting you home.
We’re also particularly concerned to hear about the damage to your vehicle. This is something we take very seriously, and we would strongly encourage you to contact our customer support team directly at reviews@aph.com so we can investigate this properly and work towards a resolution for you.
Your feedback has been noted and will be shared with the relevant teams to address these issues and prevent them from happening again.
Kind regards,
The APH Team
