“It is not the easiest of places to find, but fortunately I went well prepared. Leaving the car, and departing for the airport went well. On my return however, there were two buses parked side by side at the bus stop. I approached the outer one of the two with my ticket, and the driver indicated towards the inner bus, then he pulled away. From the front of the inner bus I noticed it had Mackadown Lane, my car park ,on it. As I stepped back on to the pavement, in order to board the bus, the driver pulled away leaving me standing there, waving my arms, and shouting. I was then waiting in cold weather for 25 minutes before the next bus turned up. I told the driver what had happened, and he said report it to a manager, which I did. On arrival back at the car park, both myself, and another passenger from the same bus, had difficulty getting the scanner to retrieve our keys, to work. Eventually, we both managed this, but on walking towards my car, I noticed that although the key looked like mine, it was not mine. I had to go back, and knock on the staff door to get someone to attend to this. They said they did not know how it had happened, apologised, and eventually found my keys. Not a good way to get back to after a long flight home.”
“Great service. (Bus stop A in BHX a terribly cold winter place to wait 25 minutes for the shuttle to Mackerdown road. Electronic wait time display and side cladding?)”
“I dropped my car off at 16.30 on the 30th January. I received an alert from the car at 18.00 saying it was not securely parked (unlocked). I called car park and they confirmed that it was still where I had left it and was still unlocked. When I checked the tracker I could see that the car wasn't moved until 18.59, so my expensive Audi had been left in the drop off area, which is not secure for two and a half hours unlocked. I have used APH at Gatwick previously and been happy, which is why I booked with APH Birmingham. I can never trust them again.”
