“Confusing drop off area cones in front of entrance which makes you turn right, then you see no entry signs when it's too late, another reviewer states the same problem. Should be able to drive into all drop off lanes like you can at Manchester.
Waiting room too cold.
Pick up bus at airport not marked APH several people confused whether it was correct bus, key pick up from box fiddly caused queue until someone came to help.
Layout needs reviewing processes need reviewing make it like Manchester much better.”
“The process was very simple and straightforward. Was met at the check-in station, directed to the drop off bay to leave the car. Was provided with a ticket with a code to access a box to retrieve the car keys. This alleviated any queueing on our return which avoided any stress. Clear signs to the bays to retrieve your car. Also the shuttle service to the airport was regular and very simple. Couldn't wish for anything better.”
“We have used APH for some years and most of your drivers are helpful and courteous.
However this time on our return your driver did not offer to help carry 4 bags onto the bus, including 2 heavy ones. (We are both 80 years old). He also started moving the bus before we were seated and we were nearly thrown to the floor. The bus left the airport at 8.50 a.m. for Mackadown Lane on Tues 3rd Oct 2023.
When we reached the parking area the driver did help us with our bags (we were the only people on the bus) and assisted us with car Key retrieval. I assume that he realised that he had not been helpful when he picked us up and was trying to make up for it. This is an important H& S issue and you need to ensure that your drivers are reminded of their responsibilities for care of passengers.
We are flying to Tenerife South in Jan 2024 and need to decide if we use APH for our parking needs.
James Parker”
