“An efficient service , a bit or a trek to get the car on return especially in the rain ! It's a shame Birmingham haven't got a covered walkway.on the whole a good parking system and better value for money than some others.”
“Dead easy, no stress and within 5 mins walk of the terminal and when you return just the same and you’re on your way and out of the airport and on the road. Would definitely recommend and use again.”
“Early morning made a lot easier by drop off service. The chaps are ready and waiting if you give correct details and very short walk to terminal - if only airport could re-tarmac the path so my suitcase rolls more easily!”
“Staff not friendly or attentive. Upon our return at 5:30am.. freezing cold and raining, whilst our car was parked up and ready, nobody knew who had our keys ultimately delaying our journey home.”
Dear Mrs Ahern,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your return experience, especially considering the early hour, the rain, and the chilly weather. We are sorry for the inconvenience this caused you on your way home. We recognise how annoying it must have been to know your car was ready yet experience delays because of miscommunication over the keys.
Your feedback has been shared with the team so that it may be addressed and improved moving forward, since this is not the level of service we strive to deliver.
Kind regards,
The APH Team
