“My previous experience of meet and greet was literally that I got out of my car in front of the airport terminal building and was met in the same place when I returned home . This was at Gatwick and some years ago. So I was disappointed to fine this facility some walk from the airport terminal , didn’t seem any more convenient to using an airport car park shuttle or walking . When I got into the car the seating position had been changed and the position of the steering wheel . Whilst I understand people need different driving positions to be safe , it was irritating to have to reposition everything before I could drive away . I would probably not use this service at Birmingham again. I also fly from EMA and the meet and greet is located dead opposite the terminal so more convenient . Appreciation that EMA much smaller airport . I think the ‘meet and greet’ title of the service at Birmingham is misleading . On positive note , the staff were friendly and helpful and answered the phone quickly when we checked in and returned from our holiday”
“We have used this company before and they were very good. On the most recent occasion of using them the service was poor on collection of our car. There were a number of staff huddled together and upon asking where our car was they weren’t sure. A few minutes later a Maple parking minibus arrived and took most of the men away. Ten minutes later our car arrived making it nearly 30 minutes since we telephoned them to say we had gone through baggage collection and on our way to the Maple parking collection point.
We won’t be using them again”
