“My parcel arrived with damaged food in it again - the first time, Yodel wouldn't even deliver it because flour was coming out of the box. This time, the damage was less noticeable so they delivered it. The flour bag was ripped and the foil lid of an instant oatmeal pot was punctured.
Aside from these delivery issues, the customer service has been really good, and the products I ordered seem to be of high quality. They just need to work out how to send things safely.”
Thanks ever so much for leaving this review for us and images like this of course go a long way to helping us improve our packaging more and more.
Please know issues like this are incredibly rare and whenever they do occur, we work right away to get them resolved. You can reach out to our team at anytime on team@welleasy.co.uk
“Great choice of healthy products from a company that really cares about making food to nourish us all accessible. Staff are all caring & professional. Highly recommend WellEasy š«¶š»”
“Love your products and prices but I must say I am disappointed in your delivery system..I placed an order on Sunday and didnāt receive my goods until Thursday to be honest thatās too long I know you state 1-3 days but I always receive my order on the 4th day!
Please can you improve your delivery system so we can receive within 1-2 days not the 4th
Thanks”
Hey there!
I'm so sorry for what has occurred here and please know we do work diligently to make sure our orders are packaged as securely as possible but this can very very occasionally happen.
If you get in touch with the team at team@welleasy.co.uk if you haven't done so already, they will resolve this right away and get replacements sent out quickly.
Best
WellEasy
“I loved the delivery service, the packaging, and the quality of each product. Ordering each product I needed was a breeze, and I will gladly order again.”
“Prices seem reasonable and the shipment arrived after a couple of days. The problem is that the package of rice crackers must have just been thrown into the box as the majority of them were broken. Still waiting to see how WellEasy customer service responds.”
“At last my diet is satisfying, flavoursome and safe.
Unexpectedly (at 60) I am food intolerant and allergic. Learning the hard way . . . I've been oh, so so ill, I now check all ingredients diligently. Home cook out of fear . . . I home cooked anyway when it was fun!
I object to the time consumed navigating thus far.
WellEasy thank you, for making a tough predicament safe, eating is enjoyable again, with more discoveries to make as I delve into your extensive, evolving pantry.”
“WellEasy is a great source of healthy produce at a reasonable price. There are staples in my cupboard that I always come here first for, and they've introduced me to a few brands I wouldn't have known before.”
“Brilliant Customer Service! I didnāt receive my order due to fault of the delivery service taking it to the wrong address, but WellEasy customer service team were quick to get the problem resolved. They sent me a GPS map of where the parcel supposedly went and when I told them that it still couldnāt be located, they quickly arranged for me to have the items re-delivered.”
“I ordered two bottles. Only one came. When I contacted them, they refunded me. I didnāt want the refund, I wanted the missing bottle. They wouldnāt assist. Ordered elsewhere and paid for postage againā”
Hey Gemma!
Thanks for this. Please know that we always try to make sure every single one of our members orders are perfect. Very occasionally as has happened here, stocks can run low and some of our brands go out of stock too. This will be why the item was refunded and not replaced.
However if you get in touch with the team at team@welleasy.co.uk they will make sure you feel especially well looked after and the stock issue resolved. We really do value you as a member!
