untied Reviews

Name: untied
Address: 10 Chertsey Road, Woking, 10 Chertsey Road, Woking, Surrey
Rating: 4.86

4.9 Rating 148 Reviews

96 %

of reviewers recommend untied

Company Reviews

Metrics

Info

4.9

Based on 148 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

About untied:

Nobody likes to pay too much tax. You might be worried about getting it right and if you need to do any filings, they're a hassle.

untied removes that pain by gathering your transactions, optimising your tax, preparing your tax filings automatically and sending them to HMRC direct from the untied app.

That means you're in control, you're confident your taxes are right, and you have more time for the things that matter to you.

Visit Website

Email:

team@untied.io

Anonymous

Anonymous // 01/01/2019

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English

“this is not accurate,mileage are not recorded as they should,gaps between trips”

Helpful Report

() - Posted 2 weeks ago

Thanks for your feedback. untied offers the ability to start and stop journeys manually, which should be accurate. We also have an automated logging option where we deliberately limit volumes of location data - this is to help protect you. So a drive from London to Manchester should be identified (possibly in a couple of legs). But for short trips, we suggest you use the manual start and stop options.

Posted 1 week ago

“Svetoslav shuranov”

Helpful Report

() - Posted 1 month ago

“I simply asked what the price plan was. Twice. The first time I got a reply (surprisingly quickly) but it was full of questions, I didn’t realise at first it was a reply to my email and thought it was a junk scam email until I saw my original email tagged on. I did however get a helpful link after the second time of asking but also what felt like and argument about what my accountant does for me!? I found the emails quite unprofessional too and hate to see emojis on formal emails”

Helpful Report

() - Posted 1 month ago

I'm pleased that we replied quickly. We have a number of partner relationships, and it is possible that we were trying to help you by finding custom pricing for you. You have raised a good point about the distinction between untied and an accountant. While an accountant can help you by filing a tax return, you are likely still to need software - especially when Making Tax Digital for Income Tax comes in. With the untied agent services, we can give your accountant access to your account to help them to help you. You also mention emojis. We write to be understandable, to help people follow the rules by being an expert in themselves not an expert in taxes. And emojis help communicate things quickly especially in support emails. We understand that untied may not be for you. Above all we want to make sure that everyone has a tax journey that helps them. I'm hoping that your excellent rating reflects this - thank you.

Posted 1 week ago

“I’m self employed & tax & my accounts filled me with dread. Untied has made the whole process so easy & they’re there with instant help when needed. The on-line tutorials are there to help too. I’m so pleased to have swapped as I’m in control & not spending a fortune on accountants!!”

Helpful Report

() - Posted 1 month ago

Thanks so much Harriet for your rating! We really appreciate it and are happy to help. Though our responses to reviews may not be as quick as our customer support replies! 😳

Posted 1 week ago

“Prompt reply from customer service. Problem now sorted. Thankyou.”

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() - Posted 2 months ago

“Customer service are always very helpful with any queries.”

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() - Posted 4 months ago

“Very good app, very helpfull staff too. The only problem is that I though you guys were doing my taxes and I have to pay for tax and not get any refund for my expenses.”

Helpful Report

() - Posted 4 months ago

Hi and we are pleased to have you as an untied user. As you have seen, when you file your tax return, expenses come off your income and you then pay tax on your profit. untied makes this easier. It would be nice to get a refund from HMRC for your expenses, but that's not the way the system works.

Posted 1 week ago

“Great customer support and very helpful”

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() - Posted 5 months ago

“basic service with no helpful information or details”

Helpful Report

() - Posted 5 months ago

Hi. We were disappointed to see your review, and have contacted you several times privately since you posted it to see if we can help you. Looking into the ticket, it seems you contacted us as a non-untied user about problems logging into a service that isn't ours. We responded twice promptly and politely to let you know that it isn't ours and wished you luck. We hope you resolved it in some other way.

Posted 4 months ago

“Excellent concept - thinks an iPad is a desk top,which is a bit confusing but worked it out and did not use phone”

Helpful Report

Posted 6 months ago

“Cannot be used for self employed incomes above £85,000. The advice I was given was to appoint an accountant which surely defeats the entire purpose of the software. Unfortunately I cannot recommend this software for anyone earning above the VAT threshold”

Helpful Report

() - Posted 7 months ago

Thank you for your review. I'm pleased you recognise that untied is good for those below the VAT registration limit (increased to £90k). We don't support VAT. Doing so needs more detailed record keeping and other ways of reporting We don't want to complicate things for all our users and as this market is already well catered for, for now we are not built for VAT filings.

Posted 1 week ago

“Such a great app for doing my tax return as a self-employed hair stylist. Fabulous support from the team too, always willing to answer any questions that I might have. Well worth it and takes away so much effort.”

Helpful Report

() - Posted 7 months ago

“I just submitted last year's (2023/24) self assessment and the process was even easier than the year before. There is a test submission facility that gives feedback from HMRC, there was an error today but support was quick (within 30mins) and effective, the next test was fine then I did the real submission successfully. This process used to take me hours,this App on my phone allows mileage tracking and links easily with bank accounts and credit card accounts. Invoices are easy, logo can be incorporated in the design, I just have a few customers who are cautious in using it. Well worth the money.”

Helpful Report

() - Posted 8 months ago

“Replied and dealt with problem efficiently and quickly.”

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() - Posted 8 months ago

“This was easy enough process and I am happy”

Helpful Report

Posted 8 months ago

“Not yet a mature product for complex personal taxation. But a wonderful idea that has huge potential”

Helpful Report

() - Posted 10 months ago

“There has nor been not even one query that I had and they haven't answered. Last conversation was with Ashmika and she answered my email within minutes even at a relatively late hour. I am extremely happy with the services since day 1. Keep it up guys”

Helpful Report

() - Posted 10 months ago

Hi Daniela and thanks so much for your feedback. We really want to help people get their taxes sorted - and it's great to have you :-) Ashmika

Posted 10 months ago

“The app once you work it out is brilliant, done all my earnings and expenses in one place and paid my tax bill through the app. Very simple and all for £9.99 a month. Even do your milage and send invoices, excellent app.”

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() - Posted 10 months ago

Hey Glenn and thank you so much for your review. As always let us know if you need anything! Ashmika

Posted 10 months ago

“Promptly reply my email.”

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Posted 11 months ago

Hi and we're pleased that you were happy with our prompt reply to your question. We try to respond to our users in the same way we hope that others will respond to us when we are using software. Ashmika

Posted 10 months ago

“An excellent service. I've been using untied to file my HMRC self assessments online for two years now and find it very straightforward and user friendly. Customer Service is very responsive and helpful.”

Helpful Report

() - Posted 11 months ago

Hi Martin Thank you so much for your review! Ashmika

Posted 10 months ago

untied is rated 4.9 based on 148 reviews