“The process of watching the webinar on my phone was very frustrating. I had to do it through zoom which kept closing and I had to try join all over again several times.”
“Once upon a time.........
I would have given The Webinar Vet five stars without a second thought.
Then they revamped the website and the wheels came off.
I renewed my subscription for 2024. NI am not so sure about 2025
They have got a year to get their sh*t together.”
“I'm really fed up of the adverts which are relentless and play over the top of the webinars at times. I have emailed you a while ago about this problem and had no reply.”
“I couldn’t hear the last 3 webinars. The voice of the spikers was coming 2 words then a pause of 5-7 sec. And then 2-3 words again…. For the full 3 last hours of the Webinar.”
“I bought one webinar that is not functioning but it was never fixed. I never received my money back either. Not happy at all. The webinars are very general, I don't find them useful for my practice.”
“The website doesn’t work so well. Some of the content was good but I signed up for the trial and it won’t let me cancel it and the T&C are very shady and not transparent (as for example the monthly subscription locks you in for the year which makes no sense). I would not recommend it to any of my colleagues.”
Hello,
Thank you for your review. I'm sorry if the website isn't working well for you. If there are any particular topics of webinars you're looking for you can contact our support team using the link below and we'll provide some recommendations. We send welcome emails to all new members where we offer to answer any questions they may have about the website/payments which I can see you received on 15th Dec.
https://www.thewebinarvet.com/contact
In our T&Cs we mention a money-back guarantee, information on how to cancel, and email and phone numbers you can use to contact us.
I'm sorry you're looking to cancel with us as I can see you have enjoyed 10 hours of content within 3 days during your free trial. I'd kindly ask for you to reconsider your 2 star review based on the content you watched, please.
We love to receive feedback from our members and we're always looking for ways to improve the website and the experience for all our users.
Many thanks
“I found it not always easy to follow the speaker’s talking. Dosages etc of medicines we don’t need to hear, as we look them up in reference books. However the mentioning of the various medicines was useful and in general rabbits is a species that doesn’t get enough attention. Thank you - I’ll watch a few of the other sessions mentioned.”
“I don't no what happens when I am watching your webinars....the videos themselves are working perfectly but the sound is contineously and totally broken that I understand only 20% of the presentation.
The speaker and the presentations I really appreciate and it's wonderful to get the possibility of this knowledge!”
Hi Rita,
Thank you for your review. I'm sorry you're experiencing sound issues. If you would like to contact our support team via the link below, we can investigate this further to avoid any further technical issues.
https://www.thewebinarvet.com/contact
Many thanks
Roy
“Difficult to get to see the lectures and after lecture to go back. The recordings images shows only partially the headline- requires clicking to the lecture to read the topic”
“Not going to lie it was quite hard to get going with webinar vet. First they took nearly four yearly payments out of my bank in 4 days as they hadn’t set up the system properly in finance and while it took me 3 phone conversations we managed to get it sorted and got a refund few days later. Was promised some chocs would be sent out as an apology but still haven’t received them.
Now my password is not getting recognised so I’m having to reset it every time I want to login.
Maybe I’ve just been very unlucky because I know of colleagues that have had no problems.
People on phone were lovely though.”
“The idea behind online cpd and the amount of content available is good, but my recent experience with an online Congress was terrible. I never received emails about log in details, when I tried to log in and reset password the reset emails wouldnt come through. I found it very stressful. I would say that the support staff were good when I emailed with my difficulties though and reset my password for me. I also thought the layout of the virtual Congress was awful. I appreciate that sponsors want you to look at their stands but navigating to the auditorium to view the lectures took forever clicking so many times to make your way to the auditorium.”
“I am using TWV because it is the platform used by the European Veterinary Dermatology Congress. Overall, I will rate my experience using it as poor, because:
1. the videos often stop in spite of high-speed internet
2. I keep seeing ads that I did not ask for
3. the process of accessing the CPD certificates is unclear and unfriendly
4. there were incompatibilities with Mac OSX Safari while watching the live sessions”
“No information that Mac computers would not work. Quality of recordings through zoom links variable and not always accessible. Disappointing as much poorer than world congress. Inaccessible commercial exhibition.”
