Swaledale Butchers® have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
great customer service, quality products at a good price
”
- Richard M
“
Quality to price ratio very good.
Definitely use again.
”
- Dave D
“
I ordered a mixture of offal and artizan steaks a couple of weeks ago. The quality, price and delivery service were all excellent. I loved the steaks, my dogs are loving the beef hearts and livers and fabulous beef broth from the bones.
Nose to tail butchery is the way to go!!!
”
- Derek T
“
Obviously they started off packing it well, but by the time it got to me, the box it was in had fallen apart and opened! If anything had fallen out in the delivery van, the driver wouldn’t have bothered to check because it’s not their job and they wouldn’t really care.
”
- C P
“
Wonderful service and delivery.
”
- Jessica H
“
Food outstanding.....
However... delivery for £10 before 12 on a Saturday, and it arrives 1158 is a complete joke, especially the women i eventually spoke with, disgrace and no help whatsoever.
”
- Brian B
“
They offered to replace the order or give me a refund, as the order wouldn't get to me in time I chose the refund.
”
- Norman H
“
Dry cured streaky bacon was normal packed bacon ( you gave me a refund for that) I haven’t yet used any of my order but it look ok.
The bones weren’t what I expected a lot of small thin bones not a lot of marrow
”
- Anthony S
“
Everything is of a high quality but the item that prompted me to order was subsequently not available and I was told of this too late to cancel the order: rather, I was just told of the refund without given a choice. The refunded item was subsequently advertised as available but I didn't want to put together another £70 order. It was a shame, as the salt beef I was looking forward to is available in very few alternative outlets,
”
- George S
“
Expensive but very nice fast and efficient service keep it up
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- Anonymous
“
Wonderful service and delivery.
”
- Jessica H
“
I sent a message to customer service and they rectified the error immediately.
”
- Debbie C