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Swaledale Butchers® Reviews

4.9 Rating 7,014 Reviews
A-
Happiness Grade
Read Swaledale Butchers® Reviews

About Swaledale Butchers®:

Native, heritage breeds slow grown on small farms in The Dales, expertly butchered and delivered fresh. Nose-to-tail, nutrient dense and immense flavour.

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Swaledale Butchers® have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

96.91%
Industry Average
Always a pleasure shopping at Swaledale. Quality produce at a fair price. Love the regular collaborations too - great idea. Yet another satisfied customer.
- Martin S
Ordering process was very good. Delivery, price & packaging was excellent. Have bought mutton from you before & it was lovely, so I’m sure this will be as good at Xmas!
- Anonymous
Very good quality meat at a reasonable price. Well packaged and delivered very fresh
- Jane D
A

Delivery - Fast

95.04%
Industry Average
Living on the Isle of Man we are always subject to weather interruptions for our deliveries. The team at Swaledale manage this with their external delivery partners very well, for four years running we have always received our orders on or before the managed delivery dates.
- Anonymous
Excellent produce. We chose Turkey and Pork our traditional. Both very tasty its the first time we have used the however we will be using them again next year. Delivery absolutely spot on. We really couldn't fault anything.
- Cyril G
Fabulous source of reliably delicious meat, including unusual cuts and specially-prepared dishes. Delivery so far has been flawless, the icepacks are still part-frozen on arrival. I recommend it without reservation. Does not disappoint.
- S W
D

Refunds - Average

50.00%
Industry Average
Everything is of a high quality but the item that prompted me to order was subsequently not available and I was told of this too late to cancel the order: rather, I was just told of the refund without given a choice. The refunded item was subsequently advertised as available but I didn't want to put together another £70 order. It was a shame, as the salt beef I was looking forward to is available in very few alternative outlets,
- George S
Never received the goods due to failed delivery. I received a notification from DPD that goods have perished as not delivered in time. I’ve received no emails on or contact to arrange refund or re order?
- George D
Items didn’t arrive but refund given
- Anonymous
98.15%
Industry Average
Simple ordering process and customer service easily accessible
- Matthew C
Great service and excellent quality products
- Ben J
Just superb. Brilliant service, and a product that is hard to beat.
- Alexander H