SurplusQM (FU&KIT) have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
Fantastic item. Packaged and delivered on time. Excellent price. Many thanks for a great deal.
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- Peter B
“
I have purchased several items from Forces Uniform and Kit, the quality exceeded my expectation! The price add to the experience.Prompt delivery, all round excellent service. I have had no need of the returns or refund service all items were spot on!
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- Lan S
“
Austrian Army M65 "Gore-Tex Jacket" - Grade 1 Small / Regular height (fits up to 40 inch chest)(88/92) (III/IV) / As stated above / Green
I am 174cm (5' 8") tall and 95Kg (15 stone) with a 101cm (40") chect
Superb, I had been looking for a new Gore Tex jacket for a while, but was fussy and wanted grade 1 quality, not new. This is absolutely perfect and at a very reasonable price too. Delivery was really quick too.
”
- Alan M
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Excellent service. All goods (i ordered 4 items ) delivered safely and in really good condition. I've bought from fu- kit before and the quality of the goods and delivery has always been great. Sorry they're closing
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- Gwyn T
“
Writing review on behalf of my dad who purchased an Austrian Olive green Field Jacket.
Really pleased with the jacket having been after one for a good while, absolutely loves the old dusty smell, takes him back to the 80s when every town had at least half a dozen army stores.
Really happy with the product, very fast delivery.
”
- Millie
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Ordered a NATO flying suit - never predicted it to fit so perfectly! The sizing description is spot on, the quality of the product is brilliant. Delivery was also pretty speedy.
Very happy - thank you team at Forces Uniform & Kit.
”
- Holly
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These folk are remarkable. Stock is often unusual, always accurate in description, sizing info, and quality choice. Processing orders, despatch, delivery, turnaround on returns or refunds all highly efficient. Customer service friendly and helpful on queries. If there was a 6th Star they'd have it.
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- Gari
“
I have purchased several items from Forces Uniform and Kit, the quality exceeded my expectation! The price add to the experience.Prompt delivery, all round excellent service. I have had no need of the returns or refund service all items were spot on!
”
- Lan S
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Great Service, Goods arrived quickly and returns were also handled quickly when I need other sizes.
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- Anonymous
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Returned for a refund and I am now out of pocket (postage both ways) over £14 for the luxury of looking at a pair of mouldy boots.
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- J V
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I ordered new old stock ex police jacket and when I received it- it had multiple stains on it as it had been worn quite a few times very disappointed by the lack of checks / quality control i would like a shipping label sent to me and a full refund
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- Brian C
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I ordered a 4XL jacket. They sent me a large. The label said 3C, which is Belgian Army/NATO code for large. When I emailed them to say it was much too small they told me it was a 4XL, the biggest they have, and I couldn't have a refund.
After a little back and forth they accepted it back and gave me a refund. However this left me £10.50 out of pocket, £7 for their 'postage' and £3.50 for mine.
”
- Reviewer5000
“
Excellent service. All goods (i ordered 4 items ) delivered safely and in really good condition. I've bought from fu- kit before and the quality of the goods and delivery has always been great. Sorry they're closing
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- Gwyn T
“
This is the third time I've purchased boots from these guys (grade 1),
Austrian Half Lined, Swiss and now Dutch.
Every pair absolutely amazing and with a good polish they're on par with my parade boots I wore back in my army days.
Buy these for work as our issue boots are rubbish and I'm heavy footed.
Customer service also outstanding.
Cannot go wrong with boots from this company.
Thanks Again!! ⭐⭐⭐⭐⭐
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- Matthew F
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Fantastic service and great prices, items purchased all in top condition.
Will definately be looking in on again in future.
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- Gordon
