“Apart from the occasional delivery problem, I have nothing but praise for the customer service people and the quality of the products. Items are not cheap but reflect the first rate standard of the ingredients and the generous portions.n”
“Regal fish is excellent with a friendly customer service. Unfortunately the website cart empties itself which is useful if choosing not to buy. However returning to make the order to add items a few days later is frustrating and a waste of time when the software deletes them.”
Thank you for your review, I am sorry to hear your frustration with the online cart. I have now reported this over to the relevant Dept so we may investigate this further. Great to hear you are enjoying our products and thank you for raising this with us.
Kind Regards from the Regal Fish Team
“Delivered to the door on time and everything was as ordered. We have been having Regal Fish for many many years now and the fish has always been first class. With fewer supermarket fish counters, it is a convenient way of getting fresh fish which is of such good quality. Well done Regal Fish, Grimsby.”
“I recommend Regal fish all the time. There fish is excellent qualtiy, tasty and doesnt shrink whne cooked. They take your order and then arrange the fish so its always fresh. Their customer service with emailing to let you know a delivery is due, then phoning to take your order is perfect. but if that doesnt suit you you can still order on other days and the packaging then ensures the fish is fresh. frozen and transported correctly. One of the best customer service companies that I have ever used.”
“The products like fresh haddock or salmon are always good. So are the processed ready product like fish cakes. There is a huge choice enough for any taste.
The order process is quick and efficient we
Whether it be by phone or internet. They deliver exactly at the time slot they give and the delivery drivers are polite.”
“I haven't tried all the fish yet, but the box was excellently wrapped and the fish was all very frozen as expected. The quality of the fish looks very good, so far I have only tried the swordfish which was lovely, the steak was very tender after cooking. Looking forward to trying the rest. Delivery was exactly as arranged and I received the order on time. Very efficient indeed.”
