“Ordered 2 premium packs of halibut fillet portions, costing neatly £40 with delivery. What arrived were 2 packs of very thin tail end fillets. It does say that the packs could contain tail portions, but I wouldn't have expected all four to be tail ends and these were very poor. Too thin to have much flavour, and really pieces that would be sold off cheaply in a good fish monger, after the best pieces had sold. I complained before posting this review, but was only offered an apology and a discount code for £10 off a future order. Needless to say, I won't be throwing good money after bad by using it. Premium prices are fine if you provide premium products. This fell dreadfully short of that. Recommend avoiding!”
Hi Gary,
Thank you for sharing your concerns regarding our Halibut Fillet Portions. We appreciate your feedback and want to assure you that our fillets are carefully portioned by weight to maintain consistency and quality. While the shape and size of each piece may vary due to the natural characteristics of the fish, we ensure that every portion meets our weight specifications. If there's anything we can do to rectify your experience with Regal Fish don't hesitate to get in contact with us again.
Regards,
The Regal Fish Team
“A great company to buy the best quality fish from we buy mainly frozen fish and have never been disapointed, easy to order friendly telephone staff and great free delivery service.”
“Our first order, so nitial mpressions, which are excellent. Delivered on time and perfectly packaged. We have only just started on the contents and so far the quality is excellent”
“your fish products are and have all way been first class to me, It is with regret that you change my delivery date from thursday to wednesday making to more expensive for, It was great that that you changed it back to Thursday on this one time.”
“The ordering service is convenient, staff are helpful and friendly, the customer is kept well updated re the order and delivery, fish is extremely fresh, Regal Van delivery service is consistently excellent!”
“I love regal smoked haddock its flavour is great, not at all chemically tasting like some smoked haddock . The other standout product for me is their de-veined king prawns I put them in a stir fry and they're absolutely delicious . I have also had their cod and sea bass fillets which are great .”
“Very efficient service and delivery. The produce was fresh and delious. It was very well wrapped and protected from any spoiling due to the ice packs and material protection. It was delivered with in 2 days of the order. Very impressed.”
