“Received my regal fish (herrings) very speedily and they were extremely well packed in a chilled package. They also have a lovely taste. I will be ordering MORE”
“We haven't eaten the fish yet but the low rating is due to the packaging.
We're used to having the Regal delivery van so the fish arrives in trays and no other packaging.
The DPD delivery was on time, but we had to dispose of a lot of packaging.
It didn't feel as though it had arrived fresh from the boats.”
Hi Chris,
Thank you for your review. We are sorry you thought we used a lot of packaging.
When delivering on a courier, we have to ensure the products will arrive in their optimum condition. To achieve this we use card boxes, wool insulation, shredded cardboard and ice packs. We do this to ensure our fish is delivered in a great state and to keep our carbon footprint as low as possible.
All of of Regal vans are temperature controlled so we can use less packaging as the environment they are shipped in controls the temperature itself.
I hope this helps explain the difference between the amount of packaging we use via both delivery methods. There is more information on our Delivery FAQs page online.
Thank you for your order and we hope you enjoy your fish!
All the best,
Regal
“Delivery was delayed as the driver needed a tyre change I was really impressed to get a text , an email and a phonecall keeping me up to date with the delivery
.Very happy with this company”
“Great service, I could tell the fish was fresh when it was frozen as the flavour was spot on! I look forward to many more delicious fish dinners in future. Thank you.”
