“Great quality fish, staff are always friendly and helpful.
My only negative is that quite a few times I receive marketing emails with offers and free items the day after I have placed my order. Hoping it's just coincidence.”
“The fish was not fresh and very boney the crab was black inside and dry it was supposed to be fresh clearly it wasn't. It was a nightmare as I was sent someone else's order of 6kgs of fish and told that I could have it as it could not be collected. I just wanted my order and my feelings were not considered by the customer care team.
I wouldn't recommend this company at all as they sent me the wrong order and did not try to put things right. I was supposed to be having a bbq and I had to cancel as the food hadn't arrived.
When I eventually got my order it was disgusting and has put me off fish forever.”
Hi There,
We’re really sorry to hear that your recent experience didn’t meet your expectations, especially when you had plans that were affected. We understand how frustrating this must have been.
At Regal Fish, we take great pride in providing high-quality seafood and excellent service, and it's very unusual to hear feedback like this. We’ve been trusted by customers for over 30 years, and we’re committed to maintaining the high standards that our reputation is built on.
I understand you have spoken with our customer care team regarding your delivery issue, however I have passed on your most recent issue to them too. Our team aim to respond within 48 working hours, if for some reason you do not hear from us, please feel free to call us on 01652 662100 to resolve this matter. I hope you’ll consider giving us another chance in the future as we’re confident we can provide the quality and service we’re known for.
Regards,
The Regal Fish Team
Posted 6 months ago
Hi There,
In response to my last reply, I have been informed this case has been delt with & you have received your order along with a good will gesture. As previously stated, Regal Fish take great pride in providing high-quality seafood and excellent service, and it's very unusual to hear feedback like this. We’ve been trusted by customers for over 30 years, and we’re committed to maintaining the high standards that our reputation is built on.
If you should require any further assistance please get in touch.
Regards,
The Regal Fish Team
“Ordered my third order from regal fish, it was swiftly delivered well packaged and very fresh,will definitely order again when I have got through this lot.”
