Hi Suzie,
Thank you for your continued support, we’re so pleased to hear you enjoy stocking up your freezer with our seafood. We have noticed the 2 star rating alongside your kind words, so if there’s anything we can improve to make your experience 5 star worthy, we’d really love to hear from you.
Regards,
The Regal Fish Team
Hi,
Thanks for sharing your feedback. Our packaging has been rigorously tested to ensure your fish arrives as fresh as possible. If, for any reason, your order doesn’t meet our freshness standards, please let us know we’ll do everything we can to put things right.
Regards,
The Regal Fish Team
“I can't properly comment on the product, or any of the variety of fish purchased, as I haven't consumed any yet. But as for the quality of the offer, the range of the tasters, the ease of ordering, the speed of delivery, portion size, and diligent packing ... all first class.”
“We have purchased the various fresh fish before and found the quality excellent and the service is of the highest standard.All of the fish is just what we required and enjoying the various type of flavours.”
“You do not want me to leave a review at this time ,You couldn't fulfil my order due to a problem with your delivery people,THAT IS NOT MY PROBLEM,Albeit I had people coming for dinner and I didn't receive my order and reluctantly had to buy carry out fish and chips at a considerable amount of money from my pension as I am a disabled pensioner who is also Housebound I was not a happy person ,However I contacted you and after our conversation I felt better as you said you would take money from my next order and you said hopefully I will feel better about the situation that was out of your control,To say I was DISGUSTED by the offer you have me in your follow up email that you would take £5 yes £5 off my bill ,Which if I had made the purchase my bill would have been almost £70 ,needless to say I most definitely was not going to continue with this order ,OR in fact any other orders ,As your Company caused me to have a £60 carry out Bill due to you not being able to fulfil my order ,IT'S an ABSOLUTE DISGRACEFUL INSULT ,,When you were supposed to be so sorry for the upset AND COST to me ,So no at this point you don't want me to leave a review,I will await a reply from you please”
Hi Agnes,
We’re truly sorry again for the disappointment and inconvenience caused by the delivery issue, particularly given your circumstances. As our admin team explained, this was unfortunately due to a bank holiday disruption with our delivery partners, and we completely understand how frustrating this must have been for you.
When we spoke, we initially offered £5 as a goodwill gesture, but once you let us know this wasn’t enough, we increased this to £10 off your next order as an apology. Our team were very apologetic throughout, as we never want any of our customers to feel let down.
We really do value your custom and hope we can restore your confidence in us moving forward.
Regards,
The Regal Fish Team
“I have used this company for years and love the freshness and quality of the fish plus lots of ideas. Ordering and delivery is efficient and always a smiley person brings it to my door”
