“After a shaky start due to a faulty delivery from DPD, I was very pleased to open my box of fish. I have eaten most of the items I ordered (just the Regal Fish Pie for lunch tomorrow) and it was all delicious. Regal Fish staff were wonderfully supportive over my delivery problems and phoned me back twice to check that everything was finally ok.”
“Highest quality of products over our 3 orders, us and my mother in law. Extremely well packaged to ensure items arrived frozen, or chilled.
Will be using again!
Thankyou
Bal”
“Great communication, products always please. Just tried the Haddock en croute, found it too salty for us. The Trio of fish (haddock, cod and salmon) was delicious in a fish pie.”
“I ordered dressed crab for my Mum, who loves crab, the order arrived on time (although it was incomplete as I ordered 2 and only 1 arrive - Regal Fish customer service team were excellent in dealing with this.
My Mum did say the Dressed crab was disappointing, it was mainly brown meat with the tiniest bit of white meat on the top, which is not what she expected or is used to.
I also ordered Salmon which was delicious.”
Hi Judi,
Thank you for taking the time to share your feedback. We're really sorry to hear that the dressed crab didn't meet your mum's expectations. While our dressed crab does contain both brown and white meat, we appreciate your comments and will certainly pass them along to our preparation team for review.
We’re glad our customer service team could help with the order issue, and it’s great to hear you enjoyed the salmon – that’s always lovely to hear! Please don’t hesitate to get in touch with our friendly team before your next order so we can help you choose something you and your mum will enjoy.
Best regards,
The Regal Fish Team
“products were fine but delivery not so good 3 orders were due to be delivered to my address driver came with 1 bag with 6 items in when I queried he said that was all he had he did come back later 1 item was missing and 1 item was incorrect you have refunded for the missing item but I have not bothered with the inorrect item as it was the same price as one ordeered”
Thank you for your review, I do apologise the order was not quite correct and an error was made. If you would please send your details so we may inform our Customer Service Dept for you to investigate this further. We will aim to put this matter right for you. Please either call us or email info@regalfish.co.uk we would appreciate it.
Kind Regards from the Regal Fish Team
“Always friendly, & fish always tasty. The wellingtons did well in the airfryer. Enjoyed, I bought the haddock & salmon ones along with the jumbo fish fingers.”
“Package arrived on time love the eco nature of it all. Fish was fresh and exactly as described. Delicious recipes on the site too. Will be buying again.”
“Once again really pleased with order. Side of salmon
really good value. Good thickness, well boned allows for cutting into suitable pieces or keeping whole. Fresh sea bass also very pleased with. Great customer service as usual. 🙂”
