“We absolutely love your fish. It's always really fresh and beautifully presented on delivery (in ice when appropriate). Your delivery service has always been extremely reliable. I am happy to have a 2 hour slot on the day of delivery.
Also your office based staff are always friendly and helpful. Thank you Regal Fish.”
“Great service and we have a cheery delivery chap. I like getting large fillets of fish and dividing it into our portion sizes to freeze. Please bring back trout fillets as part of your healthy oily fish range.”
Hi Melanie,
Thanks so much for the great review! Just a quick note to let you know our trout fillets are back online and available for you to buy. We hope you love the omega-3 kick as much as we do!
Best,
Regal
“I took a bit of a gamble on this order as I had difficulty sourcing Sardines , so my expectations were not high.
The ad online showed a row of beautiful Sardines , all fresh and shiny with all fins attached.
The fish I received were finless and some were damaged.(crushed)
I asked if it was possible to source specific minimum size but was told no , fair enough.
The real issue was delivery .
I paid for it to come on the Tuesday and planned to leave for a break straight after receiving it.
The day before , I checked with you and was told it was being delivered as planned but the next day I received an email saying it was delayed and wouldn’t get it on the Tuesday as agreed.
This put a crimp on my break as I needed the Sardines before leaving.
You did arrange for the delivery to be sent to an alternative address and your staff were very good, I wouldn’t use you again though.”
Hi Chris,
Thank you for your feedback. We take our customer's experiences very seriously. I am sorry you were not happy with the sardines you received. I can assure you the images on the website are the products we send to our customers, so I am sorry they do not look as you had hoped. We will feed this back to our supplier.
I am also sorry the delivery did not come on the day you had hoped. I am glad we were able to change the delivery to the alternative address you requested. Unforeseen circumstances can sometimes affect deliveries, but we always do our utmost to ensure we contact our customers to rearrange the delivery when it suits them. I can only apologise for the delay in your product's arrival and reassure you this is not a common issue.
We would love to keep you as a customer, so please contact our customer care team at info@regalfish.co.uk or 01652 662100.
All the best,
Regal
“Fish always good, delivery person always pleasant, and I believe your fish comes from sustainable sources. The smoked mackerel is so good. and my critical brother in law says the salmon is good. I know it's good, had it for years. The lady on the other end of the phone, [or man] in never pushy, but is enthusiastic, I like that.
Ruth Kirwan.”
“The fish is always fresh and good quality
Good size portions.
Regal fish provided good recipe ideas on their website. Always something new to try.
Staff at Regal fish always helpful when they ring for orders. Delivery staff arrive on time and if I am not in will leave in cool bag in a safe place.”
“Always delivered on time. Excellent quality. Price slightly more than supermarket but size of portion and taste is worth extra. Particularly like the scampi.”
“Regal Fish very good & I will order again. However, DPD were not good. You should be aware of the following. My order was due on Mon 15 Jan. I received info that it was delayed 24 hours. When it arrived DPD just left it on the doorstep without checking if we were in. Also, the fish was beginning to thaw. Did DPD delay the delivery & if so they shouldn't delay frozen food!”
Thank you for your review and comments. We are very sorry to hear the delivery was delayed by DPD. Please accept our apologies. The goods are packed in such a way with cooling agents inside to ensure that all fresh and frozen goods stay at the correct temperature for 48 hours. This is to compensate for any occasional delays which may occur. If you would be so kind to please contact us via email to info@regalfish.co.uk we will investigate this further and inform our Customer Service you were not fully satisfied of the condition of the goods upon arrival.
We hope to hear from you soon, Regards from Penny on behalf of the Regal Team
