“We have been really pleased with Regal Fish for many years and would normally rate them 5 star but recently they have started reminder phone calls which have become annoying in disrupting my work from home.. Quality of Food is top rated and would still buy again. Delivery service very good as well”
Thank you for your review and your loyal custom. We always contact our customers prior to each delivery date every 6-8 weeks to inform them when we are due back to an area. We usually send an email notification and our order team will call. Please contact us on 01652 662100 or email info@regalfish.co.uk. We appreciate the calls may not be suitable for your individual circumstances. We will be able to remove you from our calling list.
Regards from Penny on behalf of the Regal Team
Thank you for your review and comments. I am sorry to hear you were disappointed with the Courier company. Please be assured that we may well be able to allocate you onto one of our delivery rounds to deliver with our own fleet of Regal vans if this may be a preference for you. If you would please contact us so we may look into this for you. Email info@regalfish.co.uk or call on 01652 662100.
Regards from Penny on behalf of the Regal Team
“Just wish the sea bass was frozen. I used to get 7/10 pieces in a bag, that’s not there anymore. No shantie’s, no 10 packs of frozen skinless salmon. The website is not brilliant, not easy to see if it’s fresh or frozen, how many fillets. No price per fish/kg. I’m looking elsewhere, which is a shame because I’ve been a customer for a long time.”
Thank you for your review. I am sorry to hear that some of the products you mention are no longer available in the pack sizes you have previously purchased. We do have the frozen seabass in 4 fillets and the frozen salmon portions available in 4 portions. We also have the fresh seabass 1kg of 7-10 fillets. All of these are on our website. The Shanties are currently unavailable, I am sorry about that, however these could be back again in the future. Please be assured all our prices are listed on the website, this will show on the individual items and show the prices per kg or 500g etc. We would be very sorry to see you go after being a loyal customer of ours for so long. I am hopeful you may be willing to reconsider by providing this information. Kind Regards from Penny on behalf of the Regal Team
“Excellent quality products particularly the fresh fish. We like to freeze this at home in preference to the already frozen fish, which, whilst also being of great quality and value, can be a bit "wetter" than fresh fish when defrosted due to the ice glaze. The delivery service is very good and convenient.”
