Hi Brian,
Thank you for bringing this to our attention. We’re very sorry to hear about the issue with the haddock fillets and for any delay in our response. This is absolutely not the standard we aim to uphold, and we understand how disappointing this must have been.
Our team is currently reviewing the photographs and investigating the matter thoroughly. We'll be in touch with you directly very soon to resolve this.
Regards,
The Regal Fish Team
“Very good quality fish delivered on time. Emails about the next delivery date come in good time, and it's iseful to be able to order online or by phone.”
“I wouldn't hesitate to recommend shopping with Regal Fish. I've had whole fish, prepared fish and shell fish from them, and it's all been outstanding. The quality is vastly higher than anything I've been able to find at my local supermarkets, and when it arrives its so fresh, it still smells of the sea (not that fishy smell you'll be used to from your local store).”
“Delicious fresh fish delivered to your door. Yes it is a little more expensive than your supermarket but it is FRESH! You can really taste the difference. Good choices including ready made. Very friendly and extremely helpful customer services. On top of that they have menus. Give them a try. You won't be disappointed.”
“Have always had lovely fish from Regal, whether it has been fresh or frozen
I would have rated a five star, but with my delivery this time i requested it to be left with my neighbour as i knew i would not be in at the time slot. Fish was left in a cool bag, which would have been fine, however, it was on my front door mat, where anyone could have seen it. Not really impressed, especially as i had contacted your customer services to explain the situation & she told me she would inform the driver to leave with my neighbour”
Hi Pam,
Thank you so much for your feedback, and we're pleased to hear you’re enjoying our fish – whether fresh or frozen! We're sorry to hear about the issue with your recent delivery instructions and understand how disappointing it must have been to find your order left outside rather than with your neighbor as requested.
Please know that ensuring your fish stays fresh is a priority for us. All our cool bags undergo thorough testing to maintain optimal temperatures for an extended period, ensuring your fish arrives as fresh as possible, even when unexpected delivery issues occur.
Please don't hesitate to get in touch if you have any other issues on info@regalfish.co.uk.
Thanks!
The Regal Fish Team
“Great condition with a fresh feel to the fish. The halibut fish meat has a fresh and consistent texture like its supposed to. Nice packing with the delivery. Great service.”
“I signed up to Regal Fish as I was fed up with M&S shrinking fish size and lack of stock - don't regret it for a moment. Good size portions, and supporting British industry.”
“I have shifted most of my shopping from the Suypermarketys to individual suppiers. Regal Fish has become a reliable source of whole fresh fish - fillets don't always fill the bill. Delivery is quick and reliable and the produce is always oif high quality - which is more than can be said of the offerengs of many large scale supermarkets ; where quality is regularly sacrificed in the favour of the "bottom" line. The whole Dover Sole is a treat for anyone and I recently enjoyed Calamari from the Squid tubes acvailable. Delicious done in my little deep frier in Tempura batter with lemon.”
“Regal Fish is exceptional in supplying both raw fish and prepared fish dishes, both fresh and frozen. I buy both. The prepared and ready cooked dishes are excellent ready meals.”
