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Prospect Mortgage Services Reviews

5.0 Rating 259 Reviews
100 %
of reviewers recommend Prospect Mortgage Services
Read Prospect Mortgage Services Reviews
Prospect Mortgage Services 5 star review on 23rd October 2024
Tom Parker-Bulpit
Prospect Mortgage Services 5 star review on 15th December 2022
Sarah Longuet And Layton Foreman
Anonymous
Anonymous  // 01/01/2019
Polly and Natalie have been amazing made this whole journey a lot less stressful for us. Would highly recommend
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Posted 1 week ago
Great friendly and professional service. Jon was able to get us a mortgage with my history. Very grateful. The team have been informative through the process.
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Posted 1 week ago
Everyone at Prospect Mortgage Services that helped me were absolutely first class and friendly it was an honour to be a client.l would certainly recommend them . Thank you all for a wonderful first class service .
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Posted 2 weeks ago
Very helpful and easy to talk to! Will definitely be recommending this service! Thank you!
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Posted 4 weeks ago
The team are friendly and very professional in sourcing the correct products for their customers. They are very knowledgeable and seek to find the best solution
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Posted 1 month ago
Really responsive and helpful.
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Posted 1 month ago
Aisha has been absolutely amazing 🤩! Her attention to detail was fantastic she has been very patient and understanding. Prospect Mortgage services have been great in all aspects of renewing my mortgage deal! Would always recommend them…….thank you Aisha🥰.
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Posted 1 month ago
Brilliant help throughout our whole mortgage process! Couldn’t recommend them enough! Jon and Chloe were excellent. Both friendly and professional, nothing was ever to much for them (even my pestering phone calls!) made a difficult process very easy.
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Posted 1 month ago
Natalie and Polly didn't just help us buy a house, they helped us buy our dream. I'm sure many people reading this review can relate to how stressful, complicated and challenging buying a house can be. We had originally had an offer accepted on our dream "forever home" with a decision in principle through our mortgage advisor at the time (different provider). We had the slightly unusual position of applying as both being directors and employees of a non profit community mental health service (a CIC limited by guarantee), but we were given assurances this would be no problem. Two days after our wedding, we then got the call to say the bank had decided to reject our mortgage and our advisor could no longer work with us. We felt completley let down and abandoned. But we weren't going to give up without a fight. We live on the Isle of Wight and Prospect had come reccomended to us by a friend high up in the property industry. That's when we met Natalie and Polly, and I cannot say enough what a breath of fresh air they were. They communicated honestly, transparently and professionally, keeping us in the loop sometimes multiple times a day. Natalie worked long hours to do the necessary research and even guided us through different mortgage options such as a part exchange or re-registering as self employed. Then at the 11th hour, Natalie came through for us and found a bank that would accept our employed status. Natalie and Polly then worked incredibly hard to ensure our paperwork was in order, in often what felt like a grinding process of getting payslips amended by our accountant and then submitted to the bank. But their calm, sensible and cautious approach ensured we submitted exactly what the bank needed, and our mortgage was finally approved, and the path to our dream home was complete. We moved in September 2024 after what had been a six month battle, and our lives have completley transformed since. We finally got the happy ever after story we always wanted. If you are looking for a genuine, reliable and unbelievably hard working mortgage team, we cannot reccomend these guys enough. Natalie and Polly, if you're reading this, then from the bottom of our hearts thank you so much.
Prospect Mortgage Services 5 star review on 23rd October 2024
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Posted 1 month ago
Short and sweet but Natalie and Polly were beyond helpful in getting the right mortgage for us!
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Posted 1 month ago
It's always a pleasure to do business with Prospect Mortgage Services. I have been using their services for 20+ years now and always feel confident that I am receiving the best professional advice.
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Posted 1 month ago
Always felt fully supported all the way through and Jon and Chloe had our interests at heart. A very personalized service. Thorough recommend them.
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Posted 1 month ago
Really helpful with quick replies. Thank you to Elodee for being all over everything and assisting with my needs.
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Posted 2 months ago
Team where great and really help me to get a mortgage which as one stage did not look Possible but the team stuck with it and was able to help me with a mortgage I would definitely use them again
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Posted 2 months ago
Great service, lovely staff I don’t think I could have made a better choice in trusting the team at Prospect. I would highly recommend to friends and family or anyone needing expert guidance in finding the right product for them.
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Posted 2 months ago
Brilliant help throughout our whole mortgage process! Couldn’t recommend them enough! Polly and Natalie were excellent. Nothing was ever to much for them (even my million phone calls!)
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Posted 2 months ago
All staff really friendly. Advisors listen to what you want and really take that into account when finding the right mortgage. No hard sell to go higher then you are happy with. Gave honest opinion about the likelihood of getting a mortgage on a certain property saving me time and money. Would highly recommend.
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Posted 2 months ago
The staff are amazing. Very quick to respond and very helpful. I would highly recommend to use their services.
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Posted 2 months ago
The whole team at Prospect Mortgage Services have been excellent. Thorough, quick to respond and very ‘human’. When you’re buying a house for the first time, it can be quite scary and overwhelming. Prospect have made it easy and stress free for us! Thank you guys ☺️
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Posted 2 months ago
Very approachable and helpful. Always seemed interesting and engaged in the process. Help me through something I knew very little about.
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Posted 3 months ago
Prospect Mortgage Services is rated 5.0 based on 259 reviews