“Excellent personal service.
Felt like they actually cared about my needs and wants and worked hard to accomplish meeting them. Great communication all the way through.”
“Our experience at Prospect Mortgage Services has been fantastic. We came into this process with little knowledge, but Natalie was very clear in explaining the process and comparing our options. We managed to secure a mortgage which we are very happy with and allowed us to purchase our first home. Highly recommended!!”
“We have been really impressed with the professionalism and efficiency from Natalie and the Prospect team. We have received excellent support and advice and been able to ask as many questions as we have needed without feeling like anything is silly! We would definitely recommend Natalie and Prospect mortgages as her expertise has been vital in us finally purchasing our own home. Thank you!”
“Superb customer service, Prospect looked for the best mortgage for us and always kept us up to date with the latest offers, so we had the best rate on completion. Fantastic customer service regularly emailing and keeping us up to date. Mortgage finalised by Prospect Mortgage Services, meaning we didn't have to worry or do anything, just agree on the mortgage offer. All completed and paperwork organised for us by Prospect. A1 service, highly recommended.”
“The whole process has been a pleasure with Prospect Mortgages. My mortgage broker is a very kind, professional and supportive person who i can trust. She is very helpful and proactive and she has taken all stresses off me, has done all the work to make it easier for me, she explained all the steps and choices to ensure I can choose the right product tailored upon my circumstances. I am so happy I choosed Prospect Mortgage Services, I can recommend them with all my heart without a doubt, if I need them again in the future I would just go back again.”
“I cannot praise Prospect Mortgage enough they have gone over and above to make sure we get our mortgage offer confirmed after initially going to then previously in February of last year and sadly losing the purchase of the property we were buying but we trusted and valued them so decided to once again seek their guidance and also the life insurance and payment protection side, they have our best options at heart and truly are a lovely team”
“Natalie was absolutely brilliant when it came to finding a mortgage offer that best suited our needs, with some complications along the way, Natalie kept in regular contact and was always happy to answer any questions we had. We cannot thank her enough for her efforts to secure us a mortgage on what would be our first house together.”
“Natalie has been fantastic, with a helpful, polite, can-do attitude and great communication skills, including very quick responses to all my (many) questions. I would happily recommend Prospect to others.”
“Propsect Mortgage Services have been very helpful, however doing everything online has been a very stressful process and I don't think we would opt to do it that way again.”
“Jon has been very professional from start to finish. Listening to our needs, offering guidance and has made the process so straightforward and dare I say, easy! Chloe is just amazing, offering help at every turn - great team - thank you”
“Excellent customer service and great communications too. When things didn't work out with our first offer on a property, Prospect very quickly reapplied successfully for a mortgage on the second property.”
“Very helpful. Explained everything we needed to know. Would highly recommend to all. Thank you for helping me and my wife get on the property ladder.
Thank you Natalie 😊”
“I really didn't know what to expect with my first morgage but Natalie talked me through the whole mortgage process. Natalie made everything less stressful went above and beyond for us. Aisha was absolutely brilliant sorting our insurances, maximum effort was put in by both of them and so easy to contact all the time for questions. Will be highly recommending them!”
“I can not rate nick thuan and the team highly enough this is my second time using prospect and I have once again received the highest standard of support help and care so efficient replying to my every email and call so fast me so reassuring. Literally can not put into words how greatful I am thank you once again for all your help x Alex”
“Brilliant service as always. It’s really helpful that we are able to arrange meetings around our working hours and there was always someone at the other end of the phone when we needed it with sound advice. We always felt in good hands all the way through the process. Thanks again.”
“We felt at ease as soon as we spoke to Jon. He gave us all options for our additional borrowing. Very easy to contact and get updates on the application. Chloe was brilliant at keeping us informed at every step.
Thank -you”
