Hi Fiona.
We are grateful for your feedback and we are truly sorry you are disappointed with your purchase. We will contact you personally to help resolve it.
Many thanks.
Mira
“Brilliant service, super efficient and beautiful clothes, if there is a problem it was sorted immediately with efficiency. Lovely people to deal with.”
“I thought I was buying the goods from UK. Turned out they were sent from Ireland. I should have received a card from Customs requesting payment of duty. I never received a card. Customs returned the goods to Pamela Scott. I cancelled the order. Not the fault of Pamela Scott”
Hi Pauline.
We are truly sorry you did not receive your order and you are right, it should not matter that you are ordering from the UK. We do hope
Pauline, if you need help ordering again we are here to help and if you have any questions you can always contact us on info@pamelascott.com. We can definitely say there have been no issues with our deliveries to the UK so far.
Best Wishes,
Mira
“Usually love clothes from Pamela Scott
Regular shopper so sizing usually not an issue
Generally the quality is very good
Fast and efficient on line service”
Hi Barbara.
Many thanks for your feedback and we are truly sorry you were not happy with your purchase from us.
We try to be as clear as possible when it comes to sizes and fit, especially when it comes to Free Size items. We will take your experience and feedback into consideration and we once again apologize for the inconvenience.
Best wishes,
Mira
Hi!
Many thanks for your review.
We are truly sorry you were not happy with your purchase. If you wish, you can return it to one of our stores or post it back to our warehouse.
If you need assistance with the return or if you have any questions about a product, please let us know - we are happy to help.
Best wishes,
Mira
“Normally love shopping in Pamela Scott's. Unfortunately the dress I ordered was not the one that arrived so I had to return. Overall, I love their dresses and shoes but have had one or two issues with ordering online.”
Hi!
I would like to personally apologize for the experience you have had with us when ordering online. We always strive to provide the best service and I’m sorry that didn’t happen this time. We will contact you personally shortly.
Many thanks.
Mira
“Great service from Pamela Scott. Even with a wrong item delivered it couldn't have been resolved easier & quicker. Will def purchase from them again.”
