Hi Niamh!
many thanks for leaving your honest feedback!
I am so sorry to hear you have received a top that is different from what you were expecting. We want to avoid our customers receiving items they aren't best happy with. It is not at all feedback we like to hear. I would like to resolve this issue. I would recommend trying an exchange if you could clarify the fabrics, fits and styles you prefer.
I will email directly with a few alternative options if you would consider an exchange?
I really hope this helps. If you ever have any queries at all with items, deliveries, orders etc than do not hesitate to reach out to our customer services team at info@pamelascott.com
Best Wishes
Ashyra
“Ordered item online. Wrong color delivered. Had to drive 40 minutes to change it, tried it on at home and wasn’t right. Had to take a credit note in the store as it was 15 days later… didn’t have 2 hours to spare to bring it back to the shop and couldn’t return online. Nightmare.”
Hi Maeve!
many thanks for leaving your honest feedback!
I am so sorry to hear the lengthy experience you had with firstly receiving the wrong item and secondly resolving your own order. We want to avoid our customers receiving items they aren't best happy with. It is not at all feedback we like to hear. I would like to resolve this issue. I will email directly.
I really hope this helps. If you ever have any queries at all with items, deliveries, orders etc than do not hesitate to reach out to our customer services team at info@pamelascott.com
Best Wishes
Ashyra
“I bought a dress recently in your Clonmel store but it did not fit well so I brought it back and got a refund. I only noticed afterwards that you only have 14 days to get a refund. I think that is very very little time to exchange/get a refund. I have to travel to Clonmel or Limerick to change something so it doesn't give a person much time when you don't have a store in your town. Very disappointing aspect but clothes are lovely.
I live in Thurles”
Hi Anne!
many thanks for leaving your honest feedback!
If you ever have any queries at all with items, deliveries, orders etc than do not hesitate to reach out to our customer services team at info@pamelascott.com
Best Wishes
Ashyra
Hi Fiona!
many thanks for leaving your honest feedback!
I am so sorry to hear you received a coat you were expecting more padding. We want to avoid our customers receiving items they aren't best happy with. It is not at all feedback we like to hear. I would like to resolve this issue. I would recommend trying a different item. The coat on your order has sold very well and we have received very positive feedback on this item from many of our customers.
I will email directly a few alternative options. I really hope this helps. If you ever have any queries at all with items, deliveries, orders etc than do not hesitate to reach out to our customer services team at info@pamelascott.com
Best Wishes
Ashyra
“I ordered a top & a coat in the store as neither was available in my size. I went online that night & had the coat three days later. All good.
I was notified a few days later that the top was in the store but no-one notified me as to whether the coat was available or not. I have since notified them that I got it online anyway.”
“Over the past few weeks I had to contact Pamela Scott customer service and I have to say Ashyra dealt with my queries in a fast, efficient professional way. Pamela Scott is an excellent Irish Company and I love buying from them.”
“Loved my cardigan a button was missing so I emailed ye and had a satisfactory reply within the hr however button has since turned up loose in wrapping paper so all good”
“I was very pleased with the F/S jumper and animal print scarf. The jumper is lovely on and the scarf is so soft. Each item was wrapped beautifully. It was like opening a gift! Overall I'm very pleased with the purchases. Thank you.”
