Hi Edwina.
Thank you so much for taking the time to share your feedback about your recent experience with us. We greatly appreciate it.
Ensuring our customers' satisfaction is our top priority and getting the orders to our customers as quickly as possible is one of our priorities. We truly apologize that there was a delay in receiving your order, we are investigating that on our side so it does not happen again. In the meantime, our Customer Support will be in touch with you.
We want you to know that we are here for you. If there's anything else we can assist you with or if you have any further questions or concerns, please do not hesitate to reach out to us at info@pamelascott.com. We would be more than happy to help in any way we can.
Once again, we apologize for the inconvenience. We truly appreciate your support and look forward to serving you again in the future.
Warmest Regards,
Mira
Customer Support Team
Hi Hazel.
Many thanks for your review, it is appreciated.
Hazel, from what we can see on our side you placed your order on March 1st and according to the tracking number provided you received it on March 2nd.
We apologize if that is not the case and our Customer Support will be in contact shortly to resolve the matter to your satisfaction.
Hazel, again, we apologize for any inconvenience caused and if you have any queries, you can always contact us at info@pamelascott.com.
Best wishes,
Pamela Scott Customer Support Team
Hi Rita.
Thank you so much for taking the time to share your feedback about your experience with us. We truly appreciate it!
Thank you so much for bringing the matter with the colour for the garment you bought to our attention, so that we can follow up on it.
We want to sincerely apologize for the confusion and any inconvenience this has caused you.
Best wishes,
Mira
Warm regards,
[Your Name]
“Great service!! My return was collected from my door and replacement arrived that same day.
Communication through email was so prompt and efficient and also friendly.
Thank you.”
“The delivery was very slow, the item I ordered was a vague size and when it came, its quite poor quality and had a small hole near the pocket flap.
I had already worn it so couldn't return.”
Hi Hayley.
Many thanks for your feedback, it is truly appreciated.
Hayley, we want to assure you we strive to give our customers as much as information possible regarding the sizing of our garments and for the Free Size in particular, which we always put in the description of the product.
As for the small hole in the garment - our Customer Support will get in touch with you shortly to resolve the matter for you.
In the future, if you have any questions, please do not hesitate to email us at infor@pamelascott.com. We are always happy to answer any queries and to help.
Best wishes,
Pamela Scott Customer Support
