“My mum wanted a black jacket she seen in store but they had no Large. I mailed Pamela Scott. A lovely girl Ashyra Bristol said sorry I've tried there all sold out. Ashyra sent me options but mam did not like them. Ashyra then mailed me I can get you the jacket in Beige in Large. I could not see the jacket on line for some reason. Ashyra said order it in small in black and send me your order details and I will amend your order to Large in Beige. It all went so smoothly. Great customer service. I would like to Thank Ashyra as she is really on the ball and got everything 100%.”
“I have yet to receive my order . Ordered on the 10 th of January . Very unhappy with delivery service. I have been on enquiring about it . It is now supposed to be delivered on Monday 20th”
Hi Rosina!
many thanks for bringing this to our attention!
I do massively apologise for the delivery delay with your order. Unfortunately our delivery service An Post had a massive backlog of parcels due to the extreme weather conditions.
I have your order details here and can see gat your items are out for delivery today and should be with you shortly.
Going forward if you ever have any queries with choosing or finding products, with promotions, deliveries, exchanges etc. than do not hesitate to contact us at info@pamelascott.com our team are always happy to assist our customers. I can see you emailed over the weekend also.
Many Thanks & Best Wishes
Ashyra Bristol
Customer Services Manager
“Very prompt reply to my email,
My online purchase took a bit longer than expected but the weather conditions weren't ideal at the time, very pleased with my coat 😀”
“Delighted with my purchase. It only took 2 days from ordering to delivery. It’s the second item I have ordered from Pamela Scott and both times very happy.”
“Love my shoes and such good value . Delivery was longer than expected ( snow) when I contacted with Pamela Scott very prompt reply from Ashyra and a check up email to let me know they on the way .”
Hi Annette!
Many thanks for bringing this to our attention! We always value our customers feedback.
I'm so sorry to hear your item is not working. This is not feedback we like to hear. I believe you may have a one off. I will arrange an exchange for this order. If you could confirm your happy with an exchange I will arrange
Going forward if you ever have any queries with choosing or finding products, with promotions, deliveries, exchanges etc. than do not hesitate to contact us at info@pamelascott.com our team are always happy to assist our customers
Many Thanks & Best Wishes
Ashyra Bristol
Customer Services Manager
“Love the jumper. Bit disappointed in delivery time, had to chase it up. I know it is an Irish company and I live in England but still took a long time to arrive. I do love Pamela Scott. I visit Ireland every year and always visit their local shop. Never go home without a purchase, which everyone over here admires.”
“There was an issue with my original purchase, however this was dealt with in a very professional, efficient and friendly manner by Ashyra. Thank you.”
