“I bought the Emporium Leopard Tulle Skirt hoping to wear it for Christmas but unfortunately I had to return it. It had so much material in it. Maybe it's suited to taller ladies (I'm 5ft 2) but even with heels it looked like a tent on me. I was so disappointed as it's a beautiful skirt & I was so looking forward to wearing it over Christmas & for other future events.”
Hi Helen!
Many thanks for bringing this to our attention! We always value our customers feedback.
I would have suggested taking the item to your nearest seamstress and asking them to take up the length and remove a layer of the fabric.
Going forward if you ever have any queries with choosing or finding products, with promotions, deliveries, exchanges etc. than do not hesitate to contact us at info@pamelascott.com our team are always happy to assist our customers
Many Thanks & Best Wishes
Ashyra Bristol
​​​​​​​Customer Services Manager
“The response when I arrived at Fashion City wasn't very efficient. I rang bell but got no answer. I then phoned and explained to the lady at the other end that I had a return but was still left standing outside. I phoned again and the phone was put down. I don't think she understood what I was talking about. At this stage I was at least 15 minutes standing outside. I phoned again and luckily this time a very nice gentleman picked up the call and he came immediately and took my package. He was most apologetic for what happened. Transfer of refund into my bank was very prompt.”
“Just to let you know this is a repeat of my last order as there was a problem with the delivery .i did receive my order so can you please advise about this extra delivery. Thanks”
Hi Mary
Many thanks for bringing this to our attention! We always value our customers feedback.
This is not feedback we like to hear. I have not had any other similar feedback regarding this item, it has sold very well. I believe you may have a one off. I will arrange an exchange for this order.
I have contacted your nearest Pamela Scott store and asked them to arrange an exchange for your order. Our store manager there will be in contact shortly to arrange directly with you
Going forward if you ever have any queries with choosing or finding products, with promotions, deliveries, exchanges etc. than do not hesitate to contact us at info@pamelascott.com our team are always happy to assist our customers
Many Thanks & Best Wishes
Ashyra Bristol
​​​​​​​Customer Services Manager
Hi Claire!
Many thanks for your review! We always value our customers feedback.
I would advise to always follow the care label and washing instructions. This particular item is a hand wash or dry clean. It is delicate.
Going forward if you ever have any queries with choosing or finding products, with promotions, deliveries, exchanges etc. than do not hesitate to contact us at info@pamelascott.com our team are always happy to assist our customers
Many Thanks & Best Wishes
Ashyra Bristol
​​​​​​​Customer Services Manager
“Got two dresses.. sane size duff colours but one bigger than other. Disappointed in wide crew neck on winter dress.. have to get adjusted.. wasn't clear from photo...think ye need to put correct sizes on clothes.”
