“Delighted with the two dresses I ordered from Pamela Scott. Both dresses exactly the way I thought they would be from seeing them on website and the fit of both for size 10 is perfect. Also came very quickly after ordering”
Sorry to hear this Agnes, as I can see your order was dispatched was placed on the 3rd and dispatched on the 4th. We have partnered up An Post as our courier but we have passed on this feedback. Can you email please info@pamelascott.com if you have any further queries as unfortunately you won't be able to reply to this thread.
Thanks
Pamela Scott Team
“ordered 2 maya dresses for bridesmaid dresses. when they arrived after almost 2 weeks both dresses we damaged and very poorly packaged. one dress still have the security tag on and a hole on top part. the other dress had a broken belt and sequins missing from it. they were not of merchantable quality and should never of been sent to customer. they were like dresses you would find at the end of a sale for €10 and not €109 each i paid. The dresses weren’t even tried on.
when i contact customer service i got a poor reply and saying i assumed you have already returned. i asked in 2 emails will you be getting them back into stock and question was not answered. there was also a charge to return via post. i think it is wrong to expect a customer to pay to return a faulty product.
I returned to your shop in cork city and the issue wasn’t handled much better here. the person kept saying they came from another store and they didn’t cause the issue. No one ever apologised or offered to check if they were in stock in another shop.
very disappointed experience with the shop”
Hi there
Apologies that this has been your experience. We would never expect a customer to pay for a faulty item. I know your issue has been dealt with via our customer service team, and thanks again for your review.
Thanks
Pamela Scott Team
