“ordered 2 maya dresses for bridesmaid dresses. when they arrived after almost 2 weeks both dresses we damaged and very poorly packaged. one dress still have the security tag on and a hole on top part. the other dress had a broken belt and sequins missing from it. they were not of merchantable quality and should never of been sent to customer. they were like dresses you would find at the end of a sale for €10 and not €109 each i paid. The dresses weren’t even tried on.
when i contact customer service i got a poor reply and saying i assumed you have already returned. i asked in 2 emails will you be getting them back into stock and question was not answered. there was also a charge to return via post. i think it is wrong to expect a customer to pay to return a faulty product.
I returned to your shop in cork city and the issue wasn’t handled much better here. the person kept saying they came from another store and they didn’t cause the issue. No one ever apologised or offered to check if they were in stock in another shop.
very disappointed experience with the shop”
Hi there
Apologies that this has been your experience. We would never expect a customer to pay for a faulty item. I know your issue has been dealt with via our customer service team, and thanks again for your review.
Thanks
Pamela Scott Team
So sorry to hear that. Please let us know if we can be of any more assistance. We have partnered with An Post but unfortunately cannot control their delivery schedules which is normally very good. Thanks again as we very much value your custom.
“I have purchased a number of items online from Pamela Scott over the past 18 months. Both the speedy service provided and the quality of my purchases are impressive.”
“Apart from the delay in delivery I was very pleased with the clothing and only returned one item in the new local store in Castletroy Limerick
Many thanks”
“Online purchase. The Dress was a good fit. Arrived on time.
The big problem was it had the security disk still attached to it which meant traveling to store to a store some distance away urgently to have have it removed before the event. Which was a nuisance.”
“Disappointed in the dress. I didn't like the tulle addition, it spoiled the line. The worst part was discovering the size marked on the dress itself was 14 when I bought size 18”
“Bought shoes and were delivered within the week. They were too high for me so returned them to the Pamela Scott shoo-in Middleton and received a full refund. Hassle free. Thank you.”
