“loved the clothes which i purchased,but was missing one item..was keen to get it and emailed them.I was to get a reply within 2 days but that was 6 days ago..I certainly dont want this to taint my view on the merchandise or company as goods were lovely and great delivery service. thanks and hoping to hear from Pamela Scott soon...”
Hi Ann!
Many thanks for bringing this to our attention! We always value our customers feedback.
I wanted to confirm your replacement item has been ordered in and I will update you by email once all is resolved
I do apologise if there has been a delay with responding to your query, our team are working very hard to ensure all of our email are responded to, especially with such a busy time of year this Christmas season.
Going forward if you ever have any queries with choosing or finding products, with promotions, deliveries, exchanges etc. than do not hesitate to contact us at info@pamelascott.com our team are always happy to assist our customers
Many Thanks & Best Wishes
Ashyra Bristol
Customer Services Manager
“No hassle ordering and delivery and it is very convenient to be able to return an item to the local shop if it doesn't suit. I have dealt with Pamela Scott several times, both in shop and online, and have had no complaints.”
“I am a long time customer of Pamela Scott. I love the range and choice on offer. Online ordering is very streamlined, sizes are accurate and returns are easy. All in all a very good experience.”
“My first online shopping experience was so successful. Delivery was swift too. I bought a camel cashmere/viscose mix pashmina scarf for a gift. The item was beautifully made and it was of such exceptional quality I bought another in store as a Christmas present to myself! Highly recommend scarf gift sets. Charming, helpful staff in store in Blackrock, Co Dublin.”
Hi Sean! Seasons Greetings
I'm so sorry you have not yet received your order. Many thanks for bringing this to our attention!
I have had a look at your order and your tracking number shows that your items were delivered to you on 4th December
If you could double check your porch, with your neighbours and family members if they have your order?
If you're not able to locate your parcel let me know and I have already contacted An Post to ask for an exact location of where your parcel was left
Best Wishes
Ashyra Bristol
Customer Services Manager
“Just disappointed with the leopard print scarf I purchased. The product description did specify it had a foil thread, but the picture on the model didn’t depict how overwhelmingly intrusive and quite frankly cheap the product with a gold foil 🪡 looks in reality. It was too late to return as it’s a gift to be posted for Christmas, but I was disappointed.”
Hi Bronagh! Seasons Greetings!
many thanks for your feedback! We always value our customers opinion!
On this occasion I have posted out one of our more premium cashmere scarfs to you free of charge. I'm hoping this will rectify your view on our products. You will shortly receive an email with the tracking number so that you can keep an eye out for this delivery!
Going forward we love our collection and therefore if you ever have any queries with choosing items, deliveries, exchanges etc than do not hesitate to contact our customer services team at info@pamelascott.com
I really hope this helps, best wishes
Ashyra Bristol
Customer Services Manager
