“Tried on different colour jacket in store in order to order colour that was not in store the staff were so so helpful they checked other stores for availability
Excellent staff then ordered on line”
“Bought a pair of heels online they were exactly as described. The fit was perfect and they were very comfortable. The delivery was quick. I will get many more wears out of these. Very happy returning customer.”
Hi Maighread,
Thank you for your feedback. We're sorry to hear that the fabric and color of the item did not meet your expectations. We strive to provide accurate color representations and quality materials, and it's disappointing to know that we fell short in this instance.
Your input is invaluable as it helps us improve our products and services. If there’s anything we can assist you with or if you’d like some recommendations for alternatives, please don’t hesitate to reach out to our customer service team at info@pamelascott.com.
Thank you again for your review.
Best wishes,
Ashyra Bristol
Customer Services Manager
“Very quick delivery of a lovely dress. It looks just as in picture. Good fit. Jacket a little longer than expected but I realise that models are always tall!”
“I ordered 5 items, received them within a couple of days which was great. 3 out of the 5 were perfect. Two items were just too small so I returned them to the shop and was refunded immediately. Great service always with Pamela Scott. Thrilled with the items I got that fit properly.”
“Brilliant product lines, lovely packaging, prompt delivery and good returns policy.
Only area for improvement is that I suggest you provide an incentive for your local shops in facilitating returns so that your online and high street strategies complement rather than compete.”
Hi there,
Thank you so much for your thoughtful review! We're delighted to hear that you love our product lines, packaging, prompt delivery, and returns policy. Your feedback means a lot to us.
We appreciate your suggestion regarding local shops facilitating returns. We do however allow our online purchases to be returned or exchanged in any of our stores. Could you further clarify what happened here so that I can investigate this?
Best wishes,
Ashyra Bristol
Customer Services Manager
“I love shopping in Pamela Scott on-line or in store . Service in processing my delivery is prompt and beautifully packaged. In store I love the selection they have every season. Good value and good quality. Staff in all the Pamela Scott stoes that I have been to are amazing, sourcing sizes, making recommendations and great customer service. Pamela Scott as a store, has to be commended as providing a fabulous service to it'd customers.”
“I ordered a maxi dress and was delighted with my purchase. Lovely dress, great lenght (I'm 5'7) and find it hard to get a good lenght in dresses. True to size as well.”
