“Very quick delivery of a lovely dress. It looks just as in picture. Good fit. Jacket a little longer than expected but I realise that models are always tall!”
“I ordered 5 items, received them within a couple of days which was great. 3 out of the 5 were perfect. Two items were just too small so I returned them to the shop and was refunded immediately. Great service always with Pamela Scott. Thrilled with the items I got that fit properly.”
“Brilliant product lines, lovely packaging, prompt delivery and good returns policy.
Only area for improvement is that I suggest you provide an incentive for your local shops in facilitating returns so that your online and high street strategies complement rather than compete.”
Hi there,
Thank you so much for your thoughtful review! We're delighted to hear that you love our product lines, packaging, prompt delivery, and returns policy. Your feedback means a lot to us.
We appreciate your suggestion regarding local shops facilitating returns. We do however allow our online purchases to be returned or exchanged in any of our stores. Could you further clarify what happened here so that I can investigate this?
Best wishes,
Ashyra Bristol
Customer Services Manager
“I love shopping in Pamela Scott on-line or in store . Service in processing my delivery is prompt and beautifully packaged. In store I love the selection they have every season. Good value and good quality. Staff in all the Pamela Scott stoes that I have been to are amazing, sourcing sizes, making recommendations and great customer service. Pamela Scott as a store, has to be commended as providing a fabulous service to it'd customers.”
“I ordered a maxi dress and was delighted with my purchase. Lovely dress, great lenght (I'm 5'7) and find it hard to get a good lenght in dresses. True to size as well.”
Hi Goretti,
Thank you for sharing your thoughts. We're sorry to hear that the size 12 was too small for you. Sizing can sometimes vary between styles, and we completely understand how frustrating it can be when something doesn’t fit as expected.
I'm happy to arrange an exchange on this order if you would like to try the next size up, I can have this item sent across to your nearest Pamela Scott store for you to try.
Going forward, if you ever need assistance with sizing or would like to explore our other options, please reach out to our customer service team at info@pamelascott.com. We’re here to help!
Thank you again for your feedback.
Best wishes,
Ashyra Bristol
Customer Services Manager
“I have always very happy with purchases from Pamela Scott’s until last week ,
I returned a pair of trousers and still haven’t got a refund , I am very disappointed with them for that reason,! I will still buy stuff from them on line, There was that one glitch,”
Hi Mary,
Thank you for your review and for being a loyal customer! We're so pleased to hear that you've enjoyed your previous purchases from Pamela Scott, but we're truly sorry for the disappointment regarding your recent return.
We have not yet received any items back here at the warehouse. Could you advise which item and order you returned to us? could you also send me through your tracking number or a snapshot of your receipt so that I can trace your parcel form my side?
Thank you for your understanding!
Best wishes,
Ashyra Bristol
Customer Services Manager
“I have just received a parcel of a lovely fleese also a beauticul pearly necklace. They arrived in a lovely box in a couple of days. I shop often and I love their items also buy them for presents etc. Just bought a very snazzy scarf for a family present. I find it easy to go online with them.”
Hi Breda,
Thank you for sharing your feedback with us. I’m truly sorry to hear that you found the items you received to be overpriced; we understand how important value for money is to our customers. Your thoughts are invaluable and will help us in assessing our pricing strategy moving forward.
If you’d like to discuss further, or if there's anything else we can assist you with, please feel free to contact our customer service team directly.
Thank you once again for your input.
Best wishes,
Ashyra Bristol
Customer Services Manager
