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Message Direct Reviews

4.9 Rating 304 Reviews

99 %

of reviewers recommend Message Direct

Company Reviews

4.9

Based on 304 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Message Direct:

Message Direct is the longest established and highest rated UK call answering service.

We help businesses all over the UK better manage their phone lines and other communication channels. We offer a range of call answering and telephone answering services, with flexible packages to ensure that you receive precisely the level of coverage you are looking for. We focus on staffing your phone lines, so you and your team can focus on delivering higher quality products and services, and running a successful business.

Visit Website

Phone:

0800 132 050

Email:

info@messagedirect.co.uk

Location:

115 Victoria Road,
Ferndown
Dorset
BH22 9HU

Message Direct 5 star review on 14th September 2023

Message Direct 5 star review on 23rd November 2022

Message Direct 5 star review on 7th March 2022

Message Direct 5 star review on 16th April 2021

Message Direct 5 star review on 14th April 2021

Message Direct 5 star review on 23rd March 2021

Message Direct 5 star review on 16th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a great, flexible and simple-to-use service Message Direct offers. Professionally delivered, reliable and cost effective. Making my clients happy, and in return me too. I should have used this service yonks ago. But so glad they're on board now. Thank you MessageDirect.”

“Very pleased with the service received so far. The team is very efficient and feedback has been very positive.”

“We have recently started using Message Direct, they have been supportive and helpful. It gives us great reassurance that no call will be missed.”

“Having been with the service a few months now, they are really understanding my business and giving tailored information to callers, rather than just answering the phone and taking a message.”

“Excellent support round the clock, all year round”

“We've been working with Message Direct for a few years now and we're very happy with the service. The call handlers are patient and friendly and the service has been responsive and focussed on our needs.”

“Excellent service. Highly recommend.”

“Do what they say! Always answer the calls quickly and pass a message on with the correct details. Love that they are 24/7 at no extra cost”

“We have received a very professional and indispensable service from Message Direct for many years. They’ve proved to be a true partner in helping us to manage customer calls. Thank you.”

“I changed companies just over 12 months ago and they used a alternative out of hours call handlers. Multiple failings and general poor service meant I needed to find an alternative supplier. Luckily I had used Message Direct in my previous employment and it was a no brainer to reach out and now my new company are a valued customer of Message Direct. Very happy with the service and output given.”

“Onboarding was a breeze and my clients are delighted with speed of response.”

Message Direct 5 star review on 23rd November 2022

“Great value and very professional service”

“Really easy phone number setup, friendly staff answered our calls in our name. Very happy and would recommend to all new businesses who want to take the next step to be professional.”

“A really responsive and professional service at a very competitive price!”

“From the initial contact to the end of our contract (which was for a specific project only) I have nothing but praise for the whole team who were efficient and responsive - clearly a team that work very well together and provide the client with great service. Setting up the service was so easy and within 48 hrs, message recording was accurate and providing analysis was instant - very impressed and good value. I wouldn’t go anywhere else if I need this service again. Well done Message Direct, make sure you look after the staff you have, they are superb😀”

“Excellent service providing 24 hour cover”

“We used Message Direct to help during a promotional period because we expected a higher than normal call volume. Easy onboarding and professional call agents. I would highly recommend Message Direct to handle your calls.”

“We have been with Message Direct for 6 months now and have a good relationship. We primarily use it as an overflow service for basic technical support queries, and customers often comment on conversations they had with our colleagues.”

“Very helpful service - easy to switch on and off and has become invaluable to us running our office. Thank you Message Direct ! :)”

“Easy to communicate with and excellent customer service”

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Message Direct is rated 4.9 based on 304 reviews