Little Peas Reviews

Name: Little Peas
Address: 10 Halbeath Road, Dunfermline, Fife
Rating: 4.95

5.0 Rating 337 Reviews

99 %

of reviewers recommend Little Peas

5.0

Based on 337 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Little Peas 5 star review on 20th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unbelievably helpful - Alan was v generous with his time and knowledgable. Needed to get 2 new car seats and fit 3 across the row and so helpful in letting us try different seats but also was trying to find us the best value options and he was definitely selling us what we needed and not what would make a good sale. We chose one seat and he suggested one half the price! Thank you so much - we’re v happy with our seats”

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Posted 4 years ago

“Excellent service at Little Peas. Popped into have a look at the Egg pram in Cobalt. Service was friendly, professional and knowledgeable. No pushy sales tactics, very relaxed experience.”

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Posted 4 years ago

“No customer service. I emailed them twice with concerns and received no reply.”

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Posted 4 years ago

Hi Orla - thanks for posting a review. It's extremely important that we receive reviews, even if negative, as it allows us to resolve any niggling issues or concerns. It is important though that, as a company, we respond to this review and give a bit more info, and ensure that anyone reading it gets the full picture. The first email was in relation to your order delivery - the order came in on the Thursday afternoon and we shipped on the Friday, with an expected delivery on the Monday. Part of the order arrived with you early (the Saturday) and you emailed us on the Sunday evening to say that only one item had arrived, but you had a feeling that the other item would arrive the following day (per initial expectation). By the time we read this email on the Monday, you had already received the parcel, and delivery confirmation emails etc. We didn't message back, as the automated system clarified that it was coming, with timeslot and effectively answered the question. You did email with a few concerns regarding an issue with the product - it's correct that I didn't respond to the email in writing. As there was a level of complexity, it made more sense to me to call and talk it through. I did this, and left a voicemail with the suggestion to have us collect and replace the item. I had heard nothing further until the review today - on receiving it, I called immediately and spoke this through. I reiterated that I would have collected and replaced the item. Since it has now been used, we offered to collect it and replace the broken part. We've agreed to collect on a day that is most suitable for you. When it arrives with us, I absolutely commit to get this turned around immediately and dispatched back to you the same day it arrives. We take customer service extremely seriously, and ensure that our customers issues, concerns and worries are immediately addressed. There was clearly a communication breakdown in some way here, but, when we were finally able to talk, we addressed the 'customer service' element of our responsibility to you to the fullest and best of our ability to cause you as little inconvenience as we could. We give this commitment to all of our customers, regardless and hope to deliver this experience to you over the next few days.

Posted 4 years ago

“Purchased our Hybrid pram and BeSafe car seat from here. Excellent customer service and will certainly be back.”

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Posted 4 years ago

“Fantastic company. Quick delivery and good communication.”

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Posted 4 years ago

“Fantastic service”

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Posted 4 years ago

“Brilliant service during covid for a last minute baby purchase although we have never had a bad experience”

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Posted 4 years ago

“Great service from Alan. He was able to safely install my new car seat. He even made adjustments at my requests the following week. Quick and easy!”

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Posted 4 years ago

“Very happy with the service received. We bought one of the safest child car seats on the market for a very reasonable price, delivered in a very timely manner - I would definitely use this site again for future needs.”

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Posted 4 years ago

“Needed an accessory for a car seat. Little Peas were selling it for less than Amazon and even delivered to my house! Keenly priced and great customer service”

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Posted 4 years ago

“Amazingly quick delivery. Contact and communication was fantastic. We are delighted.”

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Posted 4 years ago

“Exceptionally easy to purchase. This was the only compant I could find that did the basinet matress I needed. Came really quick. Products are perfect. Would highly recommend!”

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Posted 4 years ago

“Excellent service and fast delivery thanks”

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Posted 4 years ago

“I emailed little peas with questions I had about the new car seat I wanted to buy. They were very quick to reply and answered all my questions. I bought the car seat and it was dropped off the next day. Great customer service!”

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Posted 4 years ago

“Fast delivery great communication and excellent price. Very happy with my carseat & my son is much comfier and safer!”

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Posted 4 years ago

“Excellent thank you”

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Posted 4 years ago

“Excellent customer service and fast delivery!”

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Posted 4 years ago

Little Peas is rated 5.0 based on 337 reviews