Lincs Aquatics Reviews

Name: Lincs Aquatics
Address: strubby airfield, strubby airfield, Near Alford, strubby airfield, strubby airfield, Near Alford, Near Alford
Rating: 4.76

4.8 Rating 3,525 Reviews

94 %

of reviewers recommend Lincs Aquatics

4.8

Based on 3,525 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Lincs Aquatics:

We are one of the largest aquatic companies in the UK. We stock over 7,000 products online for all your aquarium and pond needs with more being added weekly.
So if you are looking to upgrade your aquarium or carry out maintenance work on your pond we are able to help!

Visit Website

Phone:

01507451000

Email:

contact@lincsaquatics.com

Location:

strubby airfield, strubby airfield, Near Alford,
strubby airfield, strubby airfield, Near Alford
Near Alford
LN13 0DD

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Lincs Aquatics 5 star review on 21st December 2025

Anonymous

Lincs Aquatics 5 star review on 18th December 2025

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Lincs Aquatics 5 star review on 6th October 2025

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Lincs Aquatics 5 star review on 27th September 2025

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304

Anonymous

Anonymous // 01/01/2019

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“Great service and fast delivery. Thanks!”

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“Great service and great delivery”

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“Excellent customer service items arrived as ordered very good value. I would highly recommend this company.”

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“Perfect service”

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“Great service and helpful advice on the phone.”

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“My aquarium came the next day but there were issues with some of the items delivered. They politely dealt with my many phone calls and personally delivered the missing items the next day as promised. Great customer service. Thank you”

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“very prompt and professional service”

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“Good service use yourself again ThankYou”

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“little pricey but overall very good”

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“Very poor customer service: I purchased a new large aquarium base. I was called on the delivery day by two different people saying they had a pre assembled cabinet available. I stated as long as it was new they could deliver it; no one would be onsite as it was the weekend. What arrived was a dingy, dusty, greasy fingered covered, used cabinet that had two broken doors. We have cctv and it clearly shows the state at arrival. I called Lincs and complained about the state of the cabinet and I got nothing but lies, how I was told it was a used display etc. I said that I gave permission for a new assembled cabinet to be delivered as we paid full price for a new cabinet. When I mentioned the cctv, they said they would replace and collect the damaged cabinet. A week on the cabinet was collected and flat pack delivered. There was no delivery confirmation. Won't be ordering big items from Lincs again.”

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“Poor communication. Confirmation e mail stated Thursday delivery.. item didnt arrive Thursday. Also should have recieved an email the day before and didnt get one. Was knocked up at 830 am with the delivery on Saturday morning with no warning . Apart from that OK”

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“The product I wanted, a pond base, which delivered quickly at a good price. I was buying online and there was an issue with the website. I had to phone the company to be sure that this was resolved. Their response was good, the resolution was quick. Nevertheless, it was an extra effort.”

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“Quick delivery & good communication”

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“I chose weekend delivery but it arrived on a Wednesday delivery driver was rude and unhelpful had to be left outside in the rain until someone came home to help me take it inside”

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“Excellent prices and top class service. I would definitely purchase again.”

Lincs Aquatics 5 star review on 4th October 2023

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“I checked that my order was in stock before ordering. They were very helpful. I received my parcel today and it was very well packaged.”

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“Easy ordering, quick trouble free delivery. Very satisfied.”

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“Fast delivery. Delivered when stated”

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“Good customer service but it took a very long time to arrive”

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“I ordered a Fluval aquarium from the Lincs Aquatics website at a saving of around £30 from other online companies and the promise of free delivery by pallet. On the day that delivery was due I'd heard no confirmation details and the website was down so I phoned and asked for clarification re my order on Thursday 28 Oct. I was then passed to Dave in dispatch who claimed that free delivery couldn't be honoured to my address and I would have to pay £40 extra. Rather than delay delivery I reluctantly paid the extra £40 on the phone. Subsequently, I received an email message that delivery was now scheduled for the following Tuesday. A little later that afternoon I received a phone call from dispatch asking about whether I wanted a walnut veneer cabinet. I was stunned and said no I had ordered a black tank and cabinet. I sent an email to the company to reiterate my order was for a black tank and cabinet. Then I received an email saying a black tank had been dispatched by TPN. Imagine my complete surprise when Andy the delivery driver sent me a message the next day, Friday 30 Oct to say delivery would be made around noon! The tank and cabinet (both black) duly arrived safely that day. I must say I'm puzzled about the surcharge for delivery which was expedited very efficiently by the carrier. So a rollercoaster of a review and eventually Lincs Aquatics got it right apart from the carriage surcharge! If all had gone smoothly they would rate a 5”

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Lincs Aquatics is rated 4.8 based on 3,525 reviews