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Layered Lounge Reviews

4.8 Rating 1,613 Reviews

94 %

of reviewers recommend Layered Lounge

Company Reviews

Product Reviews

4.8

Based on 1,613 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Layered Lounge 5 star review on 8th May 2024

Layered Lounge 5 star review on 8th May 2024

Layered Lounge 5 star review on 8th May 2024

Layered Lounge 5 star review on 28th April 2024

Deborah Blakeley

Layered Lounge 5 star review on 25th April 2024

Layered Lounge 5 star review on 24th April 2024

Layered Lounge 5 star review on 15th April 2024

460

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased the Antique Brass & Black Floor Lamp at half price, kept informed with timely shipping via DHL. Unfortunately the brass on the lamp was scratched, and of poor quality, wouldn’t have paid full price.”

Posted 11 months ago

We are very sorry you received a lamp with scratches on it. I do hope you have contacted customer services as we will rectify the situation for you immediately.

Posted 11 months ago

“Products ordered were lovely. My only slightly reservation is that one of the glasses was chipped when it arrived (which I understand things happen) and I had to pay for it to be returned. I’m happy to pay for items to be returned, if it’s my choice to return e.g. decided no longer needed. It feels a like unfair to expect the buyer to pay for a return when the product arrived damaged.”

Posted 1 year ago

“Tapas bowls arrived impressively fast and well packaged. They are in individual boxes, which is nice. BUT! The boxes describe them as “retro” and sure enough the pattern is absolutely not like the website image but is in fact a very 1970s style. Nice if you like that style, but not as described on the website.”

Posted 1 year ago

“Had couple of issues with order, first being descriptions of colours of rattan goods and then received the wrong thing which was obviously a picking error. After sales service with latter problem hasn't been so good. Disappointing so doubt I'll order again.”

Posted 1 year ago

“Looks a lot cheaper in real life. Very clever photography”

Posted 1 year ago

“Speedy and responsive ordering….”

Posted 1 year ago

“Slightly disappointed with the product. But generally love your style. Also... there is an error in your email "Since are always looking for ways" I hope this is helpful and doesn't come across rude... just from one business to another :)”

Posted 1 year ago

“I placed my first order with Layered Lounge recently. I was delighted to take advantage of the sale prices on some of the Christmas items ( for next year). All items were fine apart from the large paper Christmas tree. When I unboxed it, quite a few of the bottom pieces of the tree were bent to one side. I managed to straighten them out when I stood the tree up, so that was okay. However, some of the paper "branches" were also creased. I tried to take a picture of the worst.( Wasn't easy with the tree being white). I reckon the "damage" was down to the packaging. The medium paper tree and paper wreath were in there own boxes, so they were fine. I didn't want the hassle of returning it. When I display the tree, I will do it in such a way as to hide the creases. After the initial excitement of receiving the parcels , it was just a bit disappointing. 😞”

Posted 1 year ago

“The product and packaging are excellent. However the 3 stars because of poor delivery which is the fault of the delivery partner and no response from layered lounge when i messaged about it. I have paid deluvery twice for one item. Delivery with this comapny isnt cheap either. So paid over £10 in delivery for a £17 item”

Posted 1 year ago

“The glaze on The dinner plate was chipped but I’ve had issues with the delivery so I don’t want to return as it’s too much stress it’s such a shame as I love the set & have ordered more but the delivery has taken 2 weeks to date for the top up order. Shame really ;(the box was damaged too I was concerned that the ware would be broken but ok except the chipped glaze on one plate.”

Posted 1 year ago

“Item as shown on web received within reasonable time frame. However let down by packaging. Although the item was received undamaged, this was only due to the larger than necessary outer box with an excessive amount of thick paper around an inadequate box for the item itself. The box foR the item was too small resulting in box splitting such that it served no useful purpose, it should be stronger, bigger with shaped moulded cardboard bespoke protection. ItEm had to be repackaged in another mobre suited box with wood strand protection.”

Posted 1 year ago

“I have ordered from layered lounge twice now. the first time I ordered faux peony bouquet. As I unpacked the flowers and put into my vase. Some of the leaves fell off. The 2nd time I ordered a ratan tray which was beautiful and a lantern. But the brass lantern was very badly made. It was ashame because it was everything I wanted but the defects were just too bad to keep. On top of that I had to pay 5.25 to return a faulty product which I think is ridiculous.”

Posted 1 year ago

“Speed of delivery and response were very good. I wasn’t that happy with the quality of the product itself.”

Posted 1 year ago

“Be careful when ordering I had accidentally missed two items off my initial order and had no way of contacting company to add them therefore had pay for delivery twice.which was annoying .the goods were good quality and came promptly.”

Posted 1 year ago

Hello Linda We are so sorry you found it difficult to contact us. We are experiencing very high volumes currently given the time of year but we can be reached at info@layeredlounge.com and have been responding to enquiries within 24hrs currently. We thank you of shopping with us however and for your lovely comments about our products and delivery service. with kind regards

Posted 1 year ago

“Thought the products in the catalogue were lovely but can't give more than three stars because one of the products I bought was very disappointing.”

Posted 1 year ago

“Arrived well packed and on time. However only 3stars as two strands of pine garland were lying loose. I will bind them back on but at £32 each I had expected better.”

Posted 1 year ago

“Hi, this is an honest review and if you don't wish to publish I completely understand because it is about delivery rather than the item itself. I tried to purchase your large snowflake which looks gorgeous, the cost of the item is £42, while I do feel this is on the higher end, I know that it will be of the highest quality. To deliver to Northern Ireland, the shipping cost is £20 so I had to cancel my order. I have purchased from Layered Lounge before and wasn't charged as much as this. I buy from GB all the time and don't know why your courier is charging so much and I feel that someone should take the time to loom into this. Northern Ireland is part of the UK and while I understand it can be a little more expensive. £20 is on the extreme side. I hope you can find a more reasonable courier for your Northern Ireland customers, Thanks”

Posted 1 year ago

Hello Angela, We totally understand your frustration and completely agree with you. We have been working on a solution and hope we might resolve this matter shortly as rest assured we very much value our Norther Ireland customers. As soon as we are up and running with another courier company we shall let you know - which we do hope will be before Christmas! We fully appreciate an honest review and will never not publish a review just because it might have some negative feedback because thats only how we grow and improve. Thank you for your customer in the past Angela and your kind comments about our products, we hope to have you back on board ASAP!

Posted 1 year ago

“The main issue was that you dispatched the incorrect product albeit that this was subsequently rectified.”

Posted 1 year ago

We are terribly sorry for the error on our part Katie. This does not happen often we assure you but we are glad we managed to resolve it for you and hope you love your items.

Posted 1 year ago

“Lovely and realistic stem and fast delivery but poor packaging which meant the stems came bent; some of the branches looked like it could fall off”

Posted 1 year ago

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Layered Lounge is rated 4.8 based on 1,613 reviews