KINDRED & CO Reviews

Name: KINDRED & CO
Address: 117 High Street, Farnborough Village, Orpington, Kent
Rating: 4.71

4.7 Rating 634 Reviews

100 %

of reviewers recommend KINDRED & CO

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Email:

sales@kindredandco.uk

Location:

117 High Street,
Farnborough Village,
Orpington
Kent
BR6 7AZ

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I didn’t receive the dried flowers I had ordered along with my gift. The gift itself was lovely though.”

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Posted 5 months ago

“Disappointed that the photo was a sticker and not printed on the candle- was a special gift for my daughters 30th !! Candel scnet was nice but smaller that I thought”

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Posted 11 months ago

Hi Kyriacos, Thank you for sharing your feedback. To clarify, the candle is designed with a white printed label on a brown glass jar, as shown in the product images. The product photos also include the candle’s exact dimensions to help give a clear idea of size and presentation before purchase. We’re sorry to hear this wasn’t what you expected, and if you’d like to return or exchange the item, please feel free to reach out - we’ll be happy to assist. Team at Smart Gift Co.

Posted 11 months ago

“Was disappointed inside of cup was pink and this had not been shown in the email. Also when washed it a bit chipped off of the handle”

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Posted 1 year ago

“I was disappointed that the gift wasn't delivered the next day as I ordered by 3pm (website advertises FREE Next Day Delivery Order by 3pm).”

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Posted 1 year ago

Hi there, thank you for your feedback. Just to clarify, your order was placed on the 26th, and we dispatched it on the 26th. As noted on our website, Royal Mail 24 offers a 97% success rate for next-day delivery, so it is not a guaranteed service. For time-sensitive gifts, we do offer a guaranteed next-day delivery option via Special Delivery. We hope the gift was well received and that your recipient appreciated it. Please let us know if there’s anything else we can assist with.

Posted 1 year ago

“Good value and speed of delivery but my gift arrived with somebody else’s card and message inside which was disappointing, fortunately my father was able to guess that gift was from me.”

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Posted 1 year ago

“Not as expected. Flavoured instant coffee was received instead of the coffee bags in the description. I wouldn't have ordered it if I'd known that would be the case. It also doesn't come in the magnetic gift box either.”

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Posted 1 year ago

“The gift itself was really nice, the delivery took a bit more than expected and paid for”

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Posted 1 year ago

“The package my friends has received was lovely, However, it was not the package I have ordered for him. We had an inside joke going on whch made the package I choose (the one with the sun baloon) special, this being the reason why I chose this retailer specifically. Furthermore, thanks god it wasn't a birthday, as the item was delivered a day later than I needed it to. I would probably use the services in the future, but only when I don't want something specific”

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Posted 2 years ago

“Did not arrive on the day requested which was my friends 80th birthday. It arrived 3 days later. However my friend was very happy with the gift”

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Posted 3 years ago

Hi Tansie Thank you for your feedback. Just to avoid any future disappointment I wanted to let you know that since you made your order on Thursday evening it was received on Friday morning. We dispatched it on Friday morning for you and your hamper arrived on Tuesday within the time-frame for the service you selected: Free Standard Delivery which is 2-3 working days (excluding weekends).

Posted 3 years ago

“Not very clear how to order”

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Posted 3 years ago

“I chose to send directly gifts to my family in UK for christmas, it wasn t very difficult to do, the choice was reasonably good, however, to day is 28th December and I am still wondering if they have received anything because I have had no feedback.”

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Posted 3 years ago

“Gift didn’t arrive on schedule date. But it was safely package and nothing came damaged. Nice choice of wine.”

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Posted 3 years ago

“The gift itself was lovely, however I was disappointed with the personalisation… the sticker had clearly been ripped as it was placed on the box and rather than replace with a new one, it was simply repositioned and re-stuck which is not the high quality finish that would have hoped for as the year was clearly visible on the front of the box.”

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Posted 3 years ago

“It was a BREAKFAST basket and I specifically asked for it to be delivered at 8 am, it arrived at 2 pm?? The mugs were a different design than the ones in the picture, the treats and tea were very good tho and great packaging.”

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Posted 3 years ago

Hi Maya, just to confirm, we do not provide timed deliveries. As advised on the delivery page, all our deliveries are made any time throughout the business day regardless of the hamper theme. We can only advise, you arrange delivery the day before. Should you have any further concerns please do not hesitate to get in touch with us.

Posted 3 years ago

“Although the goods were nice themself, l was very dissapointed on the delivery. I ordered two of these hampers for my grandaughters 30th birthday. The delivery said next day delivery on comments l put the date of their birthday which is the only reason l ordered them. When l got email to say delivery was a day later l tried to ring them and they were not taking calls then l could not even leave a message. I had two dissapointed grandaughters that thought l had forgotton them.”

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Posted 4 years ago

“Process of placing order was painfully slow due to what seemed to me to be an obscure website to navigate. Product availability was fine.”

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Posted 4 years ago

“Good but arrived one day later than it should have. Put in order 8 days prior to delivery date came one day later than said date and it was a present for my Granda’s birthday”

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Posted 4 years ago

“Would have been 5 stars, however after paying a premium for next day delivery the item was two days late (delivery date was a Saturday arrived Monday). Gift was beautiful!!”

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Posted 4 years ago

Hi Andrew, thank you for your feedback, I'm very sorry to hear your gift did not arrive on Saturday as should have been expected, this is most disappointing and very unusual for Royal Mail Special Delivery not to arrive. I have refunded your delivery charge for you and we will be taking this up with our Royal Mail account manager - hope that helps.

Posted 4 years ago

KINDRED & CO is rated 4.7 based on 634 reviews