KINDRED & CO Reviews

Name: KINDRED & CO
Address: 117 High Street, Farnborough Village, Orpington, Kent
Rating: 4.71

4.7 Rating 634 Reviews

100 %

of reviewers recommend KINDRED & CO

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Email:

sales@kindredandco.uk

Location:

117 High Street,
Farnborough Village,
Orpington
Kent
BR6 7AZ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very bad. The festive mood is ruined, your courier did not deliver the gift. I do not recommend”

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Posted 1 year ago

“Would not buy from this company or recommend. We own several businesses and customer care is at the top of our priority list. My item, a birthday gift for a friend, turned up four days late even though I paid extra for delivery. The company’s response (after three days of trying to get a response)was that four attempts had been made to deliver it, thanks very much , end of story. I received no delivery notifications and the recipient received no calling cards to say any attempts had been made. She was at home every day over the alleged delivery period. Awful customer service and would not buy again or recommend.”

Helpful Report

Posted 1 year ago

Dear Nikki Thank you for taking the time to leave a review. We take all feedback seriously and are committed to providing excellent customer service. We’re sorry to hear that you feel dissatisfied with your experience. However, we do want to clarify the events and ensure that the facts are accurately presented. As we advised in our email correspondence, our driver made several attempts to deliver your parcel, with the first attempt taking place the day after your order was placed. Unfortunately, these attempts were unsuccessful, and no further instructions were provided to us regarding alternative delivery arrangements. We also wish to address your concern regarding email communication. You mentioned that we did not respond promptly, but as per our records, your email - sent in the afternoon - was answered the following morning. We value honesty and courtesy in all interactions and believe these qualities are vital for any business relationship. If you have extensive experience in customer service as you’ve mentioned, we trust you’ll understand the importance of being truthful and respectful when reviewing companies, just as you expect from your own customers. We’re sorry your experience didn’t meet your expectations and hope this clarifies the situation. If you have any further concerns, we would be happy to discuss them directly to resolve this matter amicably. Kind regards, Deborah Carpenter

Posted 1 year ago

“There are two problems. First, when I ordered it last Tuesday, I offered an address workable on the campus. I bought this gift for my friend, expecting it to come on last Friday. However, I didn't get it, and when I asked about the reason, I was told that the address is insufficient. - It is sufficient for Amazon, and any online platforms I have tried, so I don't know how you took it as insufficient and postponed sending the gift. And if you thought it was insufficient, it would be better if you could write an email to me to ask, rather than keep the gift in your storeroom until I asked you what happened... that's very frustrating. Second, the package is obviously wrong. I didn't know how to deal with it at first - unwrap it to check if it is the correct item or wait and send it to someone else. Although I got an answer finally, it did cause embarrassment and made me feel disappointed about the service you offer.”

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Posted 2 years ago

“Not impressed at all. Mug arrived broken and I've contacted you twice and have heard nothing. Please send me a refund.”

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Posted 2 years ago

“I placed my order and i request to just confirm the address from receiver but they didn't respond my request.”

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Posted 2 years ago

“very bad service i ordered a birthday gift since june 20 and supposed to be delivered on june 22 they delivered to the wrong depot and until now not delivered evening of june 23 even the respond on the mail very slow like nothing happened what kind of service is this”

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Posted 3 years ago

“Customer service does not help much. If our invoices are required by law to include our VAT number, I don't understand why they can't make the invoice including that number.”

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Posted 3 years ago

“Royal Mail failed to deliver this on 2 occasions and the person had to go and collect in a very inconvenient moment of their life. I'm not happy as the whole purpose of the gift was made rudendant.”

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Posted 3 years ago

“Very disappointed. Delivery was done much before agreed date n time. Hence purpose was not solved by sending birthday gift. We were really surprised with the poor standard of services”

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Posted 3 years ago

“Terrible. Instead of being delivered to the birthday girl in Hampshire it was delivered to me the sender in London. So I got to see what was inside. Not surprised to find the birthday chocolate didn't have her name on it and the cakes were upside down.”

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Posted 4 years ago

“My courier never reached. No note was left at site.”

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Posted 4 years ago

“Very disappointing! Payed £70 which wasn't worth at all . What a waste. Payed £9 for a balloon which was a joke. Never ever and will not recommend to anyone”

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Posted 4 years ago

KINDRED & CO is rated 4.7 based on 634 reviews