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JULIA ROSE Reviews

4.9 Rating 1,634 Reviews

97 %

of reviewers recommend JULIA ROSE

Company Reviews

Product Reviews

4.9

Based on 1,634 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

JULIA ROSE 5 star review on 4th April 2024

JULIA ROSE 5 star review on 1st April 2024

JULIA ROSE 5 star review on 19th March 2024

JULIA ROSE 5 star review on 15th March 2024

Vivianne Thompson

JULIA ROSE 5 star review on 17th February 2024

JULIA ROSE 5 star review on 17th January 2024

JULIA ROSE 5 star review on 3rd January 2024

Deborah Metcalf

17

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, My husband purchased navy swede gloves from your store for my Christmas. I am very disappointed to say they have already got holes in the litte finger and one of the buttons has fallen off. I am very careful with how I treat my gloves and this new pair was to replace a pair of swede gloves I'd used daily (in the winter) for 13 years- and was only just starting to frey at the seams. Is this common with the quality of your gloves? If this will happen again I'd like a refund as I am not satisfied with the quality of the product. If you believe this is an exceptional circumstance and very unlikely to happen again I would like a replacement pair of gloves please. Very happy to provide photographs etc. Thank you for your time reading this, MrsG”

Posted 3 months ago

“I didn't receive the item I ordered and paid extra postage to recieve yhe item more quickly, my road name was missing out of my address, the seller Denys fault but because of the missed road name it states it is being returned to sender, when I communicated with the seller she advised she shouldn't be held responsible for an incorrect address with no offer of further help. I have emailed her since and asked if she can take it up with royal mail as it was her postage and should be able to claim back if not received the returned item and unfortunately I have been ignored so lost £26.95 for something I have never received. Very disappointing!”

Posted 3 months ago

“Product not recieved . No response to e-mail requesting reason for delivery delay”

Posted 4 months ago

“I have not received my delivery Can you please confirm address sent to Thanks”

Posted 8 months ago

“After 3 days of careful wear, two of the small stones fell out of the bracelet. Returns should be free - feel ripped off by £18.😒”

Posted 9 months ago

“I have not received my order that I placed on 4th December.”

Posted 1 year ago

“I have only received the scarf so far”

Posted 1 year ago

“The bracelet is lovely but unfortunately the charm disc part has already come off and been lost . I need to contact Julia rose I haven’t had time”

Posted 1 year ago

“Bought bracelet which looks like toy made of cheap silver metal. To small. Customer support is awful. No reply after short exchange of text messages.”

Posted 1 year ago

“The bracelet has broken, very disapointed”

Posted 1 year ago

“I brought this bracelet a couple of weeks ago and it has broken not happy at all. Maybe you could email myself so I can send a picture bevflukes@gmail.com”

Posted 1 year ago

“My purse I had is broken all the zips I need a refund”

Posted 1 year ago

“Necklace broke after wearing it twice very upset as it was a lovely necklace but poor quality”

Posted 2 years ago

“Item not received”

Posted 2 years ago

“Still not received item!!!”

Posted 2 years ago

“Did I miss the postage charge? Not very obvious. And £4.50 excessive for an item which fits in an envelope....”

Posted 2 years ago

Hi Elaine. Thank you for your review. The £4.50 charge covers everything including bags, heavyweight wraps and scarves which cost more than £4.50 to post 1st Class. Over £40.00 spend postage is free. I live rurally with an 8 mile round trip to the post office which incurs fuel and transport costs. Packing is also another cost. My products are all very well and fairly priced other businesses just add the postage to the item. I'm sorry you are disappointed, but know you will love my products when you receive them. I posted yours this morning for you. Hope you will shop with me again. Kindest regards Julia

Posted 2 years ago

JULIA ROSE is rated 4.9 based on 1,634 reviews