JULIA ROSE Reviews

Name: JULIA ROSE
Rating: 4.87

4.9 Rating 2,128 Reviews

97 %

of reviewers recommend JULIA ROSE

4.9

Based on 2,128 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

JULIA ROSE 5 star review on 5th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't normally write bad reviews as I am conscious of the impact these have on small business but I bought a couple of items as a gift and arranged for these to be sent my sister in law who lives over 100 miles from us. I clearly gave the delivery address and billing address which are different. This was ignored and sent directly to me. I emailed the store with my complaint but was totally ignored. I then had to deliver myself as it was a special birthday. Service is not good at all.”

Helpful Report

Posted 4 months ago

“My parcel was delivered by Royal Mail to a different door. I had no way of knowing where it was based on a picture of a door only and alerted both Julia Rose and Royal Mail. Julia Rose said they'd look into it. I've sent a reminder ... nothing. Royal Mail deleted the door pic. Nothing further and and out of pocket so no not impressed and I'll be speaking to my bank about pursuing reimbursement. Not impressed”

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Posted 6 months ago

“You sent me the wrong hat, I didn't know how to return it! So I'm very disappointed!”

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Posted 8 months ago

“The earring was set "back to front" with the smaller circle being on the inside of the design when the earring was worn. I attmpted to twist the loop setting and it broke (not too surprising). I didn't send the earring back because obviously I broke the earring but I have now sent for some new hooks to try to mend myself. I felt like I paid a lot of money for something that wasn't fit for purpose.”

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Posted 1 year ago

“Very disappointed item arrived snags in it…!! I have not had time to contact anyone as yet…!”

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Posted 1 year ago

“Hello, My husband purchased navy swede gloves from your store for my Christmas. I am very disappointed to say they have already got holes in the litte finger and one of the buttons has fallen off. I am very careful with how I treat my gloves and this new pair was to replace a pair of swede gloves I'd used daily (in the winter) for 13 years- and was only just starting to frey at the seams. Is this common with the quality of your gloves? If this will happen again I'd like a refund as I am not satisfied with the quality of the product. If you believe this is an exceptional circumstance and very unlikely to happen again I would like a replacement pair of gloves please. Very happy to provide photographs etc. Thank you for your time reading this, MrsG”

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Posted 1 year ago

“I didn't receive the item I ordered and paid extra postage to recieve yhe item more quickly, my road name was missing out of my address, the seller Denys fault but because of the missed road name it states it is being returned to sender, when I communicated with the seller she advised she shouldn't be held responsible for an incorrect address with no offer of further help. I have emailed her since and asked if she can take it up with royal mail as it was her postage and should be able to claim back if not received the returned item and unfortunately I have been ignored so lost £26.95 for something I have never received. Very disappointing!”

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Posted 1 year ago

“Product not recieved . No response to e-mail requesting reason for delivery delay”

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Posted 1 year ago

“I have not received my delivery Can you please confirm address sent to Thanks”

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Posted 1 year ago

“After 3 days of careful wear, two of the small stones fell out of the bracelet. Returns should be free - feel ripped off by £18.😒”

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Posted 1 year ago

“I have not received my order that I placed on 4th December.”

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Posted 2 years ago

“I have only received the scarf so far”

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Posted 2 years ago

“The bracelet is lovely but unfortunately the charm disc part has already come off and been lost . I need to contact Julia rose I haven’t had time”

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Posted 2 years ago

“Bought bracelet which looks like toy made of cheap silver metal. To small. Customer support is awful. No reply after short exchange of text messages.”

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Posted 2 years ago

“The bracelet has broken, very disapointed”

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Posted 2 years ago

“I brought this bracelet a couple of weeks ago and it has broken not happy at all. Maybe you could email myself so I can send a picture bevflukes@gmail.com”

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Posted 2 years ago

“My purse I had is broken all the zips I need a refund”

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Posted 2 years ago

“Necklace broke after wearing it twice very upset as it was a lovely necklace but poor quality”

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Posted 3 years ago

“Item not received”

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Posted 3 years ago

“Still not received item!!!”

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Posted 3 years ago

JULIA ROSE is rated 4.9 based on 2,128 reviews