“Bought my second pair of Hur wide iron straighteners loved my first pair so much! Second pair the plate came away from the plastic within the first month. Emailed Hur with order number etc and they emailed a week later asking for the order number again that was one week ago and haven’t heard anything since. I am now three weeks without my straighteners. Unfortunately the products are good but customer service has a lot to be desired.”
Hi Carole,
We thank you for your patience whilst this was being resolved. There is an investigation process we must go through for any under where there is a warranty claim hence the timescales.
We dispatched you a brand new unit for a resolve to this.
We value your feedback and custom and are always looking at ways in which we can improve our service.
Best regards
Team HUR. x
“Very impressed with the service and delivery. I have not used them yet as my main residence is in Spain and I will be taking them to stay and use in Spain. Regards”
“The most amazing quality tools! I know that when I use both the hairdryer and the straightener my clients are going to be leaving with beautiful results!
As a stylist the weight of the hairdryer has massively improved my neck and shoulder pain too as it is super lightweight! Thankyou HUR🩷”
“I love Hur.hair ltd because of their friendliness and ethos. They have such a positive outlook on heating and styling your hair, even if you’re experiencing hair loss/alopecia they don’t discriminate everyone. It caters for all hair types. I love that they passionately care about giving everyone a fair chance of learning. They work closely with the social enterprise which I think is a brilliant thing!! And not many other companies do that.”
“So happy with my new tools! The hur.wide has made my styling for long, thick hair (including extensions) so much easier and quickened my styling time. The temperature control makes such a difference to protecting the hair and the tools feel lovely to hold & work with!”
“So happy to be part of team hur, the styling tools are amazing! Even abroad in scorching heat my hair held its style, easy to use with amazing results.”
“I bought the hur.iron slant as a birthday present to replace my mams GHD's and she LOVES them! Super easy to use for creating curls and waves, really quick delivery too!”
“I got the slant as I was really curious to see how it is and how it works! It’s really easy to use, on others and on myself!
The perfect beach wave and it lasts!!!”
“One of the best straighteners I’ve ever used. Makes my hair so shiny, fluffy and soft. Doesn’t tug on my hair doesn’t even feel like you’re straightening it. Ditched my cloud 9s now this is the best, so glad I made this purchase!”
