“I was charged €39 customs fee for delivery to ireland. Do not buy from this UK retailer. This is an outrageous cost to pay on top of cost of product and shipping. The retailer should have clearly outlined this when selling. I would not have purchased otherwise.”
Hi Jennifer,
Thanks for your feedback. We do state online that deliveries made outside of the UK may be subject to local import taxes. Where this applies, it is your responsibility to pay any necessary charges to your local authority to release the goods.
Should you wish to speak to a member of our team, please do not hesitate to contact info@hurhair.co.uk.
Many thanks,
Team hur.
“Great product. Good value for money. It makes my hair feel really silky and smooth. It has floating plates that seem to cushion my hair as it straightens it. The adjustable temperature is really useful so you can set it to your hair type.”
“I purchased this product because it’s been awarded and I thought this might be an amazing product but I’m not fully satisfied because the plates don’t slide smoothly on my hair, it’s rough and pulls my hair causing my hair to fall or break.”
Hi Kamaljit,
Thanks so much for your review. We're sorry to hear that you are not satisfied with the product and a member of our Customer Service team has been in touch with regards to the temperature you are styling on. We do have a recommended heat guide for all different hair types, found in the user manual in the box. E.g colour treated or finer hair (120°), thick curly or coarse hair (you can go higher). Of course, if you don't love your hur.iron or believe them to be faulty - we have a 45-day return policy, no questions asked.
Kindest regards, Team hur.™
“Ordered the Hur Slant, the product is amazing, thought I would try over other brands and have to say this is much better, gets better results and feels more premium. Came really quickly too.”
“Brilliant, really quick to heat up and so lightweight to use. My hair usually doesn’t hold curls at all but these seem to really work on my hair, can’t believe the difference. Thank you!!”
“Rate 5 out of 5. Really impressed with this wide iron straighteners. Replaced Cloud Nines that I’d had for years. Very quick and easy to use, no snagging, good for creating curls. Not having to use them as much as my hair seems to be keeping the style for longer. Would definitely recommend.”
“I bought the wide hair irons and they are amazing on my thick hair!! They are so easy to use and heat up really fast. My hair has never been so soft and shiny after straightening. They came next day too? Thank you!!! LOVE 🌟”
“Superb customer service!
Delivered very fast.
Phenomenal product. Very smooth plates which glides effortlessly down the hair. Only need to do it once. Buttons to control and maintain heat is a great design feature. Product is light in your hands. Simply perfect. Thank you.”
“I've just recently used these straighteners for the first time and think they are Brilliant..I've only ever used cloud 9 or ghd and people are creatures of habit so when my straighteners broke I would of naturally gone for them but my sister bought me these and they are great and I'm glad she did.. I've already recommended these to my friends and my sister is a hairdresser and also highly recommends..”
