“Bought my second pair of Hur wide iron straighteners loved my first pair so much! Second pair the plate came away from the plastic within the first month. Emailed Hur with order number etc and they emailed a week later asking for the order number again that was one week ago and haven’t heard anything since. I am now three weeks without my straighteners. Unfortunately the products are good but customer service has a lot to be desired.”
Hi Carole,
We thank you for your patience whilst this was being resolved. There is an investigation process we must go through for any under where there is a warranty claim hence the timescales.
We dispatched you a brand new unit for a resolve to this.
We value your feedback and custom and are always looking at ways in which we can improve our service.
Best regards
Team HUR. x
“I was charged €39 customs fee for delivery to ireland. Do not buy from this UK retailer. This is an outrageous cost to pay on top of cost of product and shipping. The retailer should have clearly outlined this when selling. I would not have purchased otherwise.”
Hi Jennifer,
Thanks for your feedback. We do state online that deliveries made outside of the UK may be subject to local import taxes. Where this applies, it is your responsibility to pay any necessary charges to your local authority to release the goods.
Should you wish to speak to a member of our team, please do not hesitate to contact info@hurhair.co.uk.
Many thanks,
Team hur.
