“I experienced a minor setback regarding the availability of the item I had ordered. However, I promptly received an apologetic email that not only acknowledged the inconvenience but also presented me with the opportunity to select an alternative item. I am genuinely delighted with the exceptional customer service I received in this matter.”
“I ordered cotton muslin to make light curtains which, after a delay due to a fault in the muslin, came quickly and well packaged. I also received an apology for the delay.
So when I came to cut out and sew my curtains I was so disappointed that the weave seemed to be ‘ wonky’ and difficult to get a straight line.”
“Gorgeous fabrics - the cotton voile is exquisite; the double gauze is soft and cozy but a slightly different shade than advertised; this sometimes happens. I am happy with the quality and colour. Thank you.”
“I recently ordered some fabric which turned out to be out of stock. I was fully informed of the situation and received excellent customer service to rectify the situation. Thank you.”
“I was delighted with the quality and colour of the linen. Very prompt delivery, sustainably packaged. I always receive excellent customer service from Higgs and Higgs”
“I think that Higgs and Higgs have a wonderful range of fabrics at very competitive prices. I have visited their store and seen them at the Stitch Festival as well as buying from them online. Recently I made the mistake of entering an order twice and so I had to cut the fabric and send half of it back, H&H were so helpful and put up with numerous emails and questions from me and ultimately were very understanding about my error. They also offer very good discounts from time to time and they are a great business I would not hesitate to buy from them.”
