Garden Mall Reviews

Name: Garden Mall
Address: Rowena Park, Loughborough Road, Rothley, Leicestershire
Rating: 4.63

4.6 Rating 422 Reviews

89 %

of reviewers recommend Garden Mall

4.6

Based on 422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Garden Mall 5 star review on 30th August 2025

Anonymous

Garden Mall 5 star review on 24th August 2025

Paula ONeill

Garden Mall 5 star review on 1st June 2025

Anonymous

Garden Mall 5 star review on 18th May 2025

Edward Hutchinson

Elaine Dove

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Half of the item I ordered missing , they couldn’t find it , so refunded .”

Helpful Report

Posted 5 months ago

“Ordered Companion seats with square table between. Was not advised that seats would be sent separately so only received one to start with, and that came with the wrong table. Second seat arrived two days later and am now waiting for the right table. Assembly was easy,and quality looks good.”

Helpful Report

Posted 6 months ago

“The item arrived damaged beyond repair , probably in transit. But staff quickly arranged a replacement and that should be here in the next couple of days.”

Helpful Report

Posted 1 year ago

“Delivery took quite a while to get here but communication was good. We bought the Christmas pudding balls and with in 2 seconds of giving to my puppy the balls had disintegrated into dangerous sized pieces of rubber. This product is not safe imo. I have complained and awaiting response back.”

Helpful Report

Posted 1 year ago

“The Online experience was good..easy to navigate and lots of lovely products..delivery great.. I ordered 4 Fairy Garden Stakes..2 for a friend and 2 for myself..lovely products..lovely iridescence on the wings and bodies..however both of mine have lost a wing..but still look lovely”

Helpful Report

Posted 1 year ago

“Good price and nice products, but as stated before by other reviewers. The packaging is all there just please seperatete metal painted items with the bubble wrap. Don't put them in together, then they won't bang together all the way here and chip off the paint!!! It's not rocket science!!!”

Helpful Report

Posted 1 year ago

“The arbour does not arrive until tomorrow.”

Helpful Report

Posted 1 year ago

“Sadly, I'm rather dissapointed as this Trailing Calathea Houseplant was made out of plastic and i was expecting a houseplant. Unfortunately it didn't state this in the title or on the main page and customers are expected to click on the specification link and read the info there. I had to return this plastic plant and am now out of pocket as the postage paid on delivery and return has cost me almost as much as the plant! It would have been very helpful if it had been clearly labelled 'Artificail Trailing Calathea House Plant'.”

Helpful Report

Posted 1 year ago

“Not happy with the size too small”

Helpful Report

Posted 1 year ago

“Delivery took too long”

Helpful Report

Posted 2 years ago

“I never received my order , it was not delivered. The tracking said the delivery was declined , not by me ! the order was returned to you . I have received a refund but I wanted the faux flowers .”

Helpful Report

Posted 2 years ago

Hi Susan, Thank you for contacting us. Unfortunatley, your recent order was returned and refunded because the delivery address was missing the door number/name, which resulted in a delivery issue. We have previously responded to your query via email, but unfortunately, we have not received a response. If you still wish to purchase the faux flowers, we kindly request that you place a new order. Please ensure that you provide the complete and accurate delivery address, including the door number/name, to avoid any future delivery problems. We apologise for any inconvenience this may have caused and we are here to assist you with any further assistance you may require. We greatly appreciate your valued feedback.

Posted 2 years ago

“I will love to make a review but after i have herd back about the fixings that were missing out of one of my boxes”

Helpful Report

Posted 2 years ago

Hi Bryan, Thank you for your review. Unfortunatley we are unable to locate your order with the order number and email provided. Please can we kindly ask you to email or call us so that we can look further into this for you? Email: customerservice@uksm.co.uk Telephone: 0116 502 2006

Posted 2 years ago

“The couriers they use are not reliable or helpful, they also do not provide tracking. Ordered garden furniture and not received a week later. Was told the courier had called and text me to deliver. I had no call and no text. I was then given the couriers number to call myself and arrange delivery. Courier agreed to deliver this morning and took my partners number to call when they were on there way. Didnt turn up so chased them again to be told we are not down for delivery today or any other day but said they could maybe deliver tomorrow! After explaining the situation they finally agreed to deliver this evening”

Helpful Report

Posted 2 years ago

“I’ve spent over £450 on a stone BBQ and the communication post purchase has been zero. I rang to check it’s whereabouts and it’s still not here 3 weeks later.”

Helpful Report

Posted 2 years ago

We are terribly sorry that your order has been delayed due to a technical issue. We have been in constant contact with the supplier to have your order sent as a priority, in which we have been providing updates. This is not the usual service with Garden Mall and the Manufacturers are usually very good with dispatching orders quickly. They have notified us that they have arranged a convenient delivery date with you. Thank you for your valued feedback. We always strive to provide the best service where we can.

Posted 2 years ago

“Easy to place order and goods were received when expected. Unfortunately one of the handles on the bucket had come off during transit. I would have returned for a replacement but the bucket was necessary for a particular purpose on that day. However I would be happy to order from this company again.”

Helpful Report

Posted 2 years ago

Thank you for your valued feedback. We are terribly sorry to hear that bucket was damaged in transit. We are happy to refund the item for you. If you require any further assistance, we are more than happy to help.

Posted 2 years ago

“My purchase was handled promptly, however whichever member of staff packed my order needs to be trained in how to wrap. I purchased 5 decorative birds with real feathers. Very delicate items. They were stuffed into a box that was way too small ie 14 x 12 cms. The birds weren't individually bubble or tissue paper wrapped. Consequently one of the birds had a broken tail feather. Yes, I was offered a refund- not the point”

Helpful Report

Posted 3 years ago

We are terribly sorry that the packaging in your order did not protect the item from damage. We will always correct this where possible. We have looked into this with our distribution centre to prevent these issues in the future. Kind regards.

Posted 2 years ago

“Ordered item but it was not in stock. Rather disappointed.”

Helpful Report

Posted 3 years ago

We are terribly sorry about this stock discrepancy. This is something that we try to prevent as much as we can. If you would like to discuss this with us, we will be more than happy to help,

Posted 2 years ago

Garden Mall is rated 4.6 based on 422 reviews