GreatBeanBags Reviews

Name: GreatBeanBags
Rating: 4.83

4.8 Rating 4,395 Reviews

96 %

of reviewers recommend GreatBeanBags

4.8

Based on 4,395 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0115 9557373

Email:

INFO@GREATBEANBAGS.COM

Location:

Terence House, Denman Street East, Nottingham
NG7 3GX

GreatBeanBags 5 star review on 6th December 2025

Anonymous

Anonymous // 01/01/2019

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“The bean bag is great, but the delivery service was absolutely, indescribably, shockingly, trauma-inducingly terrible. So I shall be broadcasting my message from the rooftops - as long as this company puts its deliveries in the hands of the abominable PDP, steer clear!! *(post script): I now see that you have left a reply attempting to minimise the problems I experienced, so allow me to explain further. The bean bag was a 13th birthday present for my daughter. My only requirement was that it should arrive in time for her birthday. Delivery was arranged for Friday - the birthday was the following Monday. We were away on holiday, but I arranged for my neighbour in the flat below mine, to take in the package. I was notified that the delivery had been unsuccessful, and would be attempted again the following day. The next morning the delivery guy called me and said that the parcel would not fit into my porch as one of the doors had rusted shut. He thought I had been informed of this problem the previous day. I hadn't. If I had, I would have been able to get my neighbour to resolve the problem. As it was, the delivery guy said he had no option but to take the parcel back to the depot, but said I would be able to collect it from there on Sunday when I returned. Hoping to do this, having no car, I hired a man with a van, for £40, to take me to the depot, in the wilds between Burgess Hill and Hurstpierpoint. I should add that on returning home I discovered that the delivery guy had not, on either visit, rung my neighbour's bell. She had stayed in for 3 days just waiting. Had the delivery guy rung the bell she could have taken the package into her garage. On arrival at the depot, I was told that in-person collections had been banned, due to Covid. So following the delivery guy's advice had lost me a morning and £40. However, the operative I spoke to promised - swore - that he would organize delivery for the following morning - my daughter's birthday. This turned out to be a lie. The next day, after days of attempting - in vain - to speak to a human within the DPD organisation, I came across a message online from someone who had discovered the *secret* customer service number - not displayed on the DPD website - which allows contact with a real-life customer assistant. I called it and was told that no delivery had been arranged but the depot would call me back within an hour. They didn't. But I was notified that my request for a delivery on Tuesday morning (!) had been successful. But I wanted delivery that day, my daughter's birthday. So I called the secret customer service number again and spoke to another sympathetic assistant. Again I was promised a call-back from the depot and again no such call ever arrived. Third call, third assistant, same story. So, yes, I eventually got the package on Tuesday morning, but your interpretation of events is very wide of the mark: I was caused 3 days of unnecessary stress and frustration by an inept, dishonest and unprofessional delivery company, and for the first time in 15 years of parenthood, one of my children was not able to open her parents' birthday present until the following day. (It was not even, in practical terms, the "next working day" as DPD were operative on all the days in-between.) I am still seething.”

Helpful Report

Posted 5 years ago

“Great product and service”

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Posted 5 years ago

“The bean bag is brilliant quality my husband loves sitting on it to play his games and it also looks nice in living room so a good compromise. The delivery was really quick and reliable will be ordering again!!!”

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Posted 5 years ago

“Love the Bean Bag I bought for the kids room, it’s so comfy and pretty!”

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Posted 5 years ago

“My son is thrilled to bits with his sofa bean bag, it’s sooo comfy he’s slept in it 3 nights since we received it.. looking at buying another for my living room”

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Posted 5 years ago

“Great bean bag....excellent value for money.”

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Posted 5 years ago

“Lovely and strong the kids keep jumping on it”

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Posted 5 years ago

“Bean Bag Heaven. Gives you a big cuddle when you sit in it. The corduroy is quite luxurious. I cant fault the quality.10 out of 10 GreatBeanBags. Just have to figure out how to get up from it without losing my dignity.”

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Posted 5 years ago

“We bought an XL in mustard and a L in blue. Great colours and fabric seems durable. Two adults can get cosy in an XL. L is ideal for my big 9 year old for playing play station although a M would be ok too.”

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Posted 5 years ago

“Excellent service - great communication- exactly what it says on the tin”

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Posted 5 years ago

“Quick delivery and great quality.”

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Posted 5 years ago

“We have bought the beanbag for our Granddaughter as a gift and am sure she will be delighted. It is just as described and very well made. Pleased with purchase.”

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Posted 5 years ago

“Brilliant beanbag good size quite firm only negative so far was the next day delivery which turned out to be seven days but that was known before completing the order so actually order came on time but don’t advertise next day delivery if you can’t get different products next day”

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Posted 5 years ago

“Really great customer service. The beanbag didn't get delivered at first due to a mistake in the address but as soon as I contacted them they replied straight away and were incredibly helpful, making sure it got delivered the next day!”

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Posted 5 years ago

“Bought two of these, brilliant quality and great addition to my daughters room.”

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Posted 5 years ago

“5 star delivered on time high quality”

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Posted 5 years ago

“Great service, they gave me advice over the phone as well as samples of the material; beautiful suede Wedgies, very happy,.”

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Posted 5 years ago

“Excellent craftmanship”

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Posted 5 years ago

“very good cant complain. bean bag is ace.”

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Posted 5 years ago

“This is a robustly made, smart bean bag but it doesn't have a lot of give and doesn't look very comfortable. I'm sure it's hardwearing and well made but can you make it a bit softer please.”

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Posted 5 years ago

GreatBeanBags is rated 4.8 based on 4,395 reviews